Rated 3.4 out of 5 by 51
Rated 5.0 out of 5.0 by Abu Sultan service
the location of the hotel is excellent. the services provided was o.k.
staff needs to improve thier English to be able to communicate with non Arabic speaking customers.
June 11, 2015
Rated 5.0 out of 5.0 by Mido1233 Dimo123
I like the holiday inn resort half moon bay but they should have SPA and indoor swimming pool
June 6, 2015
Rated 1.0 out of 5.0 by kwahba Very Disappointing
Chaos at check-inn and front desk staff not organized at all. No recognition of IHG club members.
Front desk staff not courteous at all and quite rude at times.
My access card to the room had to be reprogrammed every single time I left my room and came back. Not very convenient when I'm walking back from the pool, wet, and need to access my room asap.
Although breakfast is said to be included when making my reservation, I was told that it was not included and that I have to pay an extra charge for the breakfast. Only after I walked up to my room, brought my laptop and presented my case to the front desk gentleman (it was mentioned on the website that it was included), did he decide to include breakfast for free for one day. Is it included or not ? I do not need any favors.
Not to mention that the room was run down, very old, very high whistling sound when I flush the toilet and the metal rails behind the bed fall down when moving the bed.
AC almost not functional and very noisy.
June 5, 2015