Joined IHG® Rewards Club at a Hotel?
Joining is easy and free
Earn points at over 4,700 hotels
Redeem points for free rooms and more
Contact your local IHG® Rewards Club Customer Care to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address via www.ihg.com/updateemail.
Peace of mind comes in many forms and knowing your billing is accurate is a big deal. Resolving billing discrepancies is a priority and it's our desire to make sure your bills are accurate every time.
For billing related concerns, or to obtain a copy of hotel receipt from a recent stay, please contact the hotel directly. Guest relations does not have access to hotel billing records.
If you have already contacted the hotel and need the further assistance, please continue with this form.