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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
79%
Recommend This Property

Overall Experience

4

based on 912 reviews
79%
Recommend This Property

Ratings Breakdown

912reviews

  • 5 Stars
    472
  • 4 Stars
    192
  • 3 Stars
    100
  • 2 Stars
    78
  • 1 Stars
    70

Truly heated and super nice pool

By

March 24, 2017

club

We stayed at this resort for only one night unfortunately, but had a super experience.

From the moment we arrived, the front desk staff was very nice and worked with us on an early check-in, then on a late check-out. Both times very accommodating.

The room was quite nice, ours overlooked the pool, but all rooms face the ocean, and it is at a very nice location.

The pool was the best part of the hotel!! They said it would be heated, and in fact, this one actually was. There were tons of pool chairs and many clean towels available right there poolside. They even had some pool toys for the kids, or noodles for floating.

The cleanliness of the hotel was great as well, and there were plenty of parking spots available that were all complimentary.

We are coming back in a few months and will once again stay at this hotel, as our short stay was very enjoyable.

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Staff is just wonderful!

By

March 23, 2017

I was so ready to write a negative review because my original accommodation wasn't up to my entitled standards (the facility is undergoing construction). But the front desk supervisor, Amanda was so courteous and quick to resolve my issue I just can't write anything negative. The staff at this property is just wonderful and that itself deserves the highest rating. The beds are comfortable and shower pressure is great too :) I came for work, but the bit I got to experience in the neighboring environment was awesome as well. Would definitely recommend and will be coming back! Thank You!

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Bad visit would not expect this from Holida...

By

March 21, 2017

club

Please read what was stated in the comments, would not expect this from the Galveston Holiday inn...

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Great Stay!!

By

March 21, 2017

We found the staff to be very friendly and helpful. Our room was clean and beds were comfy. Free shuttle and parking. We will be back.

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recently renovated

By

March 21, 2017

club

the rooms are comfortable and clean. very nice Staff was extremely friendly

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Great view and activities for kids

By

March 20, 2017

club

Staff and shuttle services excellent. Family friendly

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First Time in Galveston

By

March 17, 2017

We came to Galveston for the first time prior to departing on a cruise. The property is amazing with the exception of our experience in the bar/lounge.

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Holiday on the beach

By

March 16, 2017

club

This hotel has great customer service. Lobby, restaurant, kids zone is very nice. They lack cleanliness in rooms, elevators, halls also found balcony light did not work. Beds are comfy, bathroom is very clean.

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Great stay

By

March 16, 2017

club

Clean, courteous staff, had a really great stay. Provided a free shuttle to the cruise port.

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How to improve

By

March 15, 2017

club

The best thing about our stay was the kids station. Considering the weather we weren't able to do much but my son enjoyed the kids activities. He really wanted to go to the pool and we took him even though it was 55 degrees outside, but the pool was heated. I really think that having an indoor pool would've been better! The room was did have issues with cleanliness and the shower/tub was clogged up. My husband had to remove the drainage cap so the water could go down.

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vacation

By

March 13, 2017

Great staff even when the computers went down, every thing was fixed promptly

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2017 visit

By

March 12, 2017

club

We have been going to Galveston once or twice a year for over twenty years. We always stay at this hotel. Our only regret is when you changed your policy on pets. So we have moved to other hotel chains when we travel with our dog..

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