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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
79%
Recommend This Property

Overall Experience

4

based on 958 reviews
79%
Recommend This Property

Ratings Breakdown

958reviews

  • 5 Stars
    498
  • 4 Stars
    200
  • 3 Stars
    105
  • 2 Stars
    82
  • 1 Stars
    73

Poor Customer Service

By

May 03, 2017

platinumelite

Poor customer service from the front desk at check in and lack of follow up by management for complaint.

Lack of courtesy and preferential treatment for IHG Platinum Elite Members and Silverleaf Resort Owners.

This is one of my favorite properties to vacation at. The views of the Gulf are beautiful, and the food at the hotel restaurant is good. Plus easy access to all of the Gulf Beach town amenities, activities, and good restaurants..

Unfortunately, this time around, front desk

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Park and Cruise

By

May 03, 2017

club

Shuttle was on time taking us and picking us up from the peir

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Room

By

May 03, 2017

club

Rooms need to be updated and repaired. Bathroom was in need of repair. Was a nice place to stay overnight before starting our cruise. The long term parking and shuttle to pier was very welcomed.

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Beach view

By

May 02, 2017

club

Our view was wonderful over looking the pool and ocean and two huge palm trees.

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Galveston Training

By

May 02, 2017

club

Great week of training, hotel provided an additional level of comfort for the week. Great

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Older but clean - well done

By

May 01, 2017

club

Everyone is very polite.
Property is clean which is sometimes tough to do in a saltwater environment.

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Love the pillows!

By

May 01, 2017

Nice hotel. Needs updated. Restaurant opened late each day. Pop machine on my floor was broken and the cost for one at the front desk was more than twice the price.

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Great view

By

April 30, 2017

club

Very friendly staff. Wish the bathrooms were a bit cleaner, is an older building and is showing the wear and use in common areas and the bathrooms.

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3 day leisure

By

April 29, 2017

club

Great location at an affordable price. Friendly staff.

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Great service

By

April 29, 2017

club

Everyone at this hotel was very friendly and helpful. We enjoyed our short stay here.

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Perfect Location

By

April 28, 2017

club

Lovely clean hotel with very friendly customer service! Located across from the beautiful beach!

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Vacation at the beach

By

April 27, 2017

club

The hotel is really nice and kid friendly. The room was a little humid, but it is the beach. Overall my family and I enjoyed our stay.

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