Holiday Inn Resort Beach House

Dear DMSterling, Thank you so much for being a return guest of ours at the resort. We appreciate your continued patronage, and are so pleased that you enjoy the newly renovated rooms. Our team members are working hard to make this place even better, and will love reading that you received thorough and awesome service. The Atlantic, the resort, and our friendly team will be here when you return. We are looking forward to it! Sincerely, Margaret, Guest Experience

Dear Vacation chick, Thank you for allowing me some of your time this afternoon during our follow-up call. As we discussed, we've received incredibly positive feedback about the quality of our renovations, and I'm so disappointed to see that your family's experience was not in line with that sentiment. Please know that I have shared this information with our engineering team so that we can address the door issue in your room. While we do have a daily certified commercial pool service come to the resort to clean the pool, I will most certainly share your feedback with them. We have an amazing oceanfront pool, and ensuring that our guests absolutely love their fun in the sun is incredibly important to us. Thank you for your feedback, we truly do appreciate your time. I hope you won't hesitate to reach out to me directly next time your family is traveling to the Lowcountry. We care tremendously that you all have a joyful experience. Sincerely, Margaret, Guest Experience

Dear jmele, Thank you for submitting a review of your experience at the resort. We take great pride in being a family friendly oceanfront property that provides our guests with a unique stay, and we are so pleased to read that you loved it. We sincerely hope to share the resort with you again in the future. Until then, Margaret, Guest Experience

Dear LALH, Thank you for taking the time to submit a review of your experience at the resort. We are so glad that you had a positive stay. I apologize for the delay in service. It is a busy time of year for us, but we want to ensure that our guests are being served in a timely manner by our friendly and hardworking team members. Please know that I have passed your much-appreciated feedback on to our Food & Beverage team so that we can continue to operate at the best level of customer service. We hope to share those continued improvements with you again in the future. Sincerely, Margaret, Guest Experience

Dear relax-ing, Thank you for taking the time to submit a review. We are thrilled that you enjoyed all of the activities that are on property. Out team is working hard to continue to diversify our on-site amenities, and we would love to share an even more dynamic stay with you in the future. Sincerely, Margaret, Guest Experience

Dear RathbunLLC, Thank you for taking the time to submit a review. We are the most oceanfront property on the island, and knowing that you enjoyed our beautiful location on the Atlantic is a joy to our entire team. We would love to have the opportunity to share the resort with you again in the future, so please don't hesitate to let us know if you are in the Lowcountry again. Sincerely, Margaret, Guest Experience

Dear yehr, Thank you for submitting a review. We love reading that your stay at the resort exceeded your expectations. Operating as a resort unlike any other is the goal of our team, and knowing that you enjoyed that unique experience is a joy to us all. We hope to pleasantly surprise you again in the future, so please do not hesitate to let us know when and if you will be returning to the island. Sincerely, Margaret, Guest Experience

Thank you for taking the time to submit a review, and for letting us and other guests know that you had a great experience. We are so pleased to read that we can expect you again in the future. As you mentioned, we had an exciting 4th of July holiday, and the Tiki Hut team will be glad to see that you enjoyed the different bands that played over the course of the week. We look forward to the opportunity to share new, dynamic live music with you again next time. Until then - sincerely, Margaret, Guest Experience

Dear Bimmy5441, We appreciate your recommendation of the resort so much, so thank you for taking the time to let us and other guests know that you had a comprehensively exciting experience. As you mentioned, the private beach space in front of the resort is the only one of its kind on the island, giving us an opportunity to share unique bands and events with our guests. We hope to share those dynamic experiences with you again in the future! Sincerely, Margaret, Guest Experience

Dear S. Evans, I am very sorry about your experience at the resort, and would like the opportunity to further discuss the details of your stay, as well as apologize to you directly for the service issues. It recently came to our attention that our brand new A/C units (installed just a couple of months ago) were experiencing a setting issue which our engineering team has corrected. As you mentioned, there are no vending machines in the guest room building at this time, but there are snacks and drinks available in the front lobby in our retail area. We care about your feedback, and will work hard to continue to improve the resort so that your experience is in line with the positive experience of many of our other guests. Consistency and guest satisfaction is very important to us, and I hope that you will give us an opportunity in the future to share that commitment with you. Sincerely, Margaret, Guest Experience margaret.corning@thebeachhousehhi.com

Dear sdac15, I'm very sorry about the A/C issue in your room. It just came to our attention that the brand new air conditioning that were installed earlier this year needed adjustment, which our engineers have worked hard to correct. I apologize for the inconvenience this caused you, and hope you know that we are frustrated as well that the new units negatively impacted your stay. While I'm glad you enjoyed the pool, I am sorry to see that the 4th of July holiday bands were not to your liking. The beach front concerts at the resort are unique to the island, and the bands that played this year are nationally recognized touring bands with huge followings. Major holidays for the island (including 4th of July) are very active and dynamic times for the community. If you are interested in visiting the island outside of the holiday weekends, we would love to exceed your expectations and provide a more serene and relaxing environment for you in the future. Sincerely, Margaret, Guest Experience