 Guest Reviews
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82%
Recommend This Property
Overall Experience 4.1
82%
Recommend This Property
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Treated Like a VIP
ByMike
November 29, 2023
I was greeted and treated like a VIP. The Island was a nice extra. We loved the VIP lounge. The room was great and we slept very well.
The food was only Okay. The staff was not rude but they were not very friendly either. We have stayed at resorts in Negril and have had better experiences.
3 Star Resort 5 Star Location
ByDigitalMikeYEG
November 29, 2023
We stayed for 2 weeks in an Oceanfront room. I booked through westjet for the basic and upgraded our room directly with the hotel.
Good stuff...
- Location. Hotel was close to Mobay airport and it made our days more convenient with tours and drivers.
- Hotel has 2 free shuttles, 1 into Margaritaville on the hip strip and 1 to Rose Halls manufactured tourist trap village. You will be ushered into M-Ville but you can just walk off and explore the hip strip and shop. The Rose Hall had an authentic Scotchie's for Jerk so that is worth the trip alone.
- Seabreeze restaurant is awesome and so was Fitzroy.
- Cats on the resort was nice.
- Fruit bats at sunset by the naseberry trees.
- Karen and her wedding staff were great.
- Tons of beach space and the beach is broken up into smaller areas so it feel more private. Never had trouble finding a lounger.
- Tek it Easy island they was very nice.
- Grounds were well kept.
- I am a non drinker, the staff never once accidentally served me alcohol.
- Staff I would like to shout out to Wayne and Lloyd the bellhops, My housekeepers were excellent. "Auntie" at Jus Kiddin made every trip my son made for ice cream better. Young Mark at the bar. Buffet supervisor (forgot her name). Bishop the lifeguard. Fitzroy at Seabreeze
The not so good...
- Most, not all, but most staff would only give the bare minimum unless you tipped first. This was consistent at all restaurants and bars on property. The problem I have with this at an all inclusive is that it leads to people jumping lines or staff simply serving a tipping customer ahead of people in line. Everyone should get the same service.
- Resort says non-smoking and there are signs everywhere but it seemed no staff enforce it. People were smoking all the time on the beach and walking paths and it was gross.
- Why do we all have to listen to some peoples music blasting from their bluetooth speaker? Maybe enforce headphones too.
- Security staff on the tek it easy island asked us to bring them food?
- Our room was humid, some clothes hanging in the closet grew mould. Management had our things cleaned but this seemed to be a problem they were aware of and did nothing about it until we had mould.
- Food was ok. If you got to the buffet at 7am, all good. If you came at 8, no where to sit. Very poor fruit selection for a Jamaican resort. The Jerk at the Jerk hut was not good. Baked goods like cakes, desserts and croissants need improvement. Coffee refills at breakfast too slow.
- My kid was very excited to come here as they had self serve juice and soft drinks however, they were frequently not working or out of things. This led to me seeing a very disappointed look on his face daily during the first week, and him just giving up on them and expecting them not to work the second week. The Jus kiddin restaurant was out of hot dogs for a week.
- Some of the al a carte restaurants aren't open every day and I don't remember seeing this on any of the websites.
- After hours food selection is VERY limited and all fried or grilled.
- Cable was out for 11/14 days
- WiFi needs improvement but local cell reception is awesome
- I feel I was overcharged for my room upgrade, had a room request in directly with the hotel 5 months in advance and still did not get it
- Pull out bed was not prepared for my son when we checked in and someone finally showed up with bedding around 9pm. We were told the pull out bed "didn't come with pillows" by the staff member that finally showed up to make his bed
- Had also requested extra pillows with my advance room request and they finally showed up on day 4.
Overall this place gives extraordinary value for the dollar but it is definitely a 3 star resort. I know a lot of people that would love it and if you are actively out in the country everyday, this is the exact kind of "home base" you are looking for. Despite all I had to say, I may even stay here again because it is so much cheaper than what we usually spend coming to Jamaica
Exactly what we expected and what we needed
ByFinkTwice
November 28, 2023
This stay was exactly what you expected for from a Holiday Inn resort. Was average, but done well. The room wasn’t much to write home about, the lamp shocked me constantly, but it was comfy and a good escape. Bathroom is a little tight. Food was good, restaurants much better than buffet, and drinks were quality. Staff was very friendly, but no recognition for honeymoon when filled out on form. Beach and pool are gorgeous and plenty of space to find a quiet spot and relax. Exactly what we needed
Beds not comfortable
ByRatty18
November 28, 2023
If one is searching for a low budget get away then go ahead
Great Views, Old Resort
ByMrPomfrey
November 27, 2023
The views and beach are wonderful. It's all-inclusive, so non-stop pina coladas are nice. The resort was probably amazing 30 years ago, but it does not seem to have been maintained very well. Our bathroom smelled of mildew. The smell of mildew is present in many parts of the property. The kids' area is dilapidated. The teen area is no longer available. The kayaks were the only watersport available during our visit and it was a short, limited path. Most staff were nice, some were not. They all seemed over-worked and understaffed. People come from off-site in the ocean and try to sell you weed, even when your kids are right next to you. Sometimes they stick around after you say no making an awkward time for all involved. Oh! There are a few very great cats running around the property, so that's cool.
Horrible
ByMrontime
November 23, 2023
If you don't know this is a horrible hotel by now, its nothing i can say. Its obvious ran by people, who's sole purpose is take your money
Great service and food
Bykaybri21
November 19, 2023
It was a great experience. The staff were great and friendly. We enjoyed our food as well as our room. My S/O and I went together and whenever would we ask the staff to take a few pictures for us they were happy to assist and even gave us poses LOL! I loved there. It was awesome!
10/10
ByChanyxo
November 10, 2023
Great place, great food, awesome beach and everyone was so friendly
Prevented access to great Snorkeling
ByHugoIgo
November 08, 2023
The property prevents guests from swimming out 50 yards or so beyond that little island to a fantastic snorkeling spot. Instead you have to pay $100, ride in a shuttle for an hour then take a boat to go to the exact same spot. Ridiculousness. a/c unit was filthy w no filter and lots of black mold. Hobie cats never go out. “ Today too windy” or “ Today not enough wind”. Enjoyed the adults only area and the island refuge as the main pool entertainment was way too loud.
It was average. Was disappointed with some of the food and amenities
BySam Shank
November 08, 2023
I got the wrong room which was not pleasing. There was not drinking water provided in the room and when I tried to get water from the main lunch area or bar or customer service desk I was given the run around and no one seemed to care.
POOR: need to do much better
ByDalWise
November 06, 2023
I was thoroughly disappointed. From arrival, we got our room card and no information about the restaurants, neither did we get towel cards. The distance around the compound was too big, it was alot of walking. I had to park next to mini-golf and walk all the way back to the entrance. My child was cold in the room, so I turned down the a/c and the floor became wet and slippery (which shouldnt be the case)
The food was poor everywhere, the facilities where so far away, they were hard to find, and took so long to reach.
The beach was great, until u walk out into the middle where it feels like mud. The entertainment was poor for the most part, the dancers didnt seem to be into it, and the singer the Saturday night ruined every song.
I booked a room with 2 beds however got a room with one bed and a pull out bed. The 1st night we had no extra sheets for the pull out bed and had to inform guests services in the morning. the second night saw the towels changed but no rags to bathe with... ridiculous
Stay in Paradise
ByDables
November 01, 2023
The beach was lovely. My children were able to switch from calm ocean water, to waves, to pool. They were also able to stop at the hut to get nachos and ice cream whenever they wanted to. Very relaxing. No lugging of beach equipment through sand!