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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.6

based on 606 reviews
92%
Recommend This Property

Ratings Breakdown

606reviews

  • 5 Stars
    412
  • 4 Stars
    145
  • 3 Stars
    29
  • 2 Stars
    11
  • 1 Stars
    9

总体都很好,但离开前前吧台的服务员人让holiday同仁的努力都白费了

By

August 30, 2017

房间、清洁、环境、设施以及位置都非常棒,酒店的海滩非常舒服、海水非常清澈;餐饮也不错。特别要提一下,水上活动中心浮潜探险项目,酒店的教练非常棒,非常友善,也很周到吗,让我们度过了一个愉快的浮潜。

但所有的愉快,在我们离开前,被吧台服务人员打破,留下了非常厌恶的记忆,在这里我有必要说一下,并希望得到酒店解释和道歉。
优悦会会员识别赠送了两张饮料券,第一次用一张劵兑换了两瓶灌装饮品。第二次,遇到那个吧台稍微老一些的服务员,可能是主管吧,态度恶劣,说话语言和手势极度夸张,全程没有任何笑容,告知我们一张劵只能兑换一瓶,我们占了便宜,之前是另外的服务员搞错,这次只能兑换一瓶。同时在我们面前把年轻的那位吧台服务员批了一下。对此服务行为,我们非常不满。我们认为:
1、不管1张劵兑换哪些饮料是2瓶、兑换哪些饮料是1瓶,都是酒店自己定义,兑换种类如灌装饮料酒水还是调制饮料酒水,也是不同酒店自己说了算,因此这个是酒店责任,酒店前后说法不一致,这是服务没到位、培训没到位导致的结果,酒店员工解释不一致会导致客人的不信任、也会让客人觉得不专业不满意,这是酒店范的错误。
2、不管是否是兑换的饮料还是赠送的饮料,还是购买饮料,服务标准应该都是一样。第二位稍微老一些的服务员的服务行为、服务态度完全糟糕透顶,一脸不满的样子,全程没说一个请字,没有一个笑容,饮料放下就走。这是服务上的问题,如果有什么不满意可以回去培训好了再来上岗。
3、当着客人的面,训斥自己的下属,特别是在酒店服务行业,这样真的好吗?这让客人看到非常不愉快,这还叫度假酒店吗,这还能度假吗。我只想问问就没有其他方式处理了,有多大事,可以下来处理吗?第一要务难道不是向误解不信任的客人解释清楚吗。
4、看到几个中国游客在吧台消费,这位老一点的服务员没有任何笑容,但是在为5位欧美白人服务的时候,脸上挂着笑容,嘴上说着PLEASL。这是区别对待还是歧视吗?希望酒店能有解释和反馈。
5、到底一张劵是兑换2瓶灌装饮料还是1瓶调制酒水?酒店有明确的说法吗。既然只是口头解释,为什么第二张劵不能像第一张那样使用,起码这样也会让客人觉得舒服。范了错就应该为自己错埋单。
6、我们已经填写投诉反馈表,酒店至今没联系没没反馈没解释。酒店例行的发来了一张希望我们给打8-10分的邮件,请问你们这样的服务这样的效率,你们酒店给自己打几分呢?
希望酒店对于此事能有尽快回复,希望是邮件或者电话。谢谢!

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外部环境不错,工作人员需要更多的培训,客房内部太糟糕。

By

August 29, 2017

club

客房内部需要做一次有针对性的装修,目前看,太陈旧,显得房价性价比不高,对入住体验带来影响。外部环境还是挺不错的,适合休闲旅游。

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适合度假

By

August 29, 2017

非常适合放松自己 度假 适合和家人一起
天气 空气 气温 都非常适合
特别适合小朋友
适合推荐给朋友 家庭

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Superbe localisation

By

August 28, 2017

club

- excellente localisation, bon niveau de services et activités variées

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服务很棒,入住体验一流

By

August 27, 2017

platinumelite

1,服务很棒,无论是前台还是其他工作人员都非常热情,服务很周到。
2,入住体验很好,下次会再次选择。也会推荐给朋友、同事等。

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Nice hotel, friendly staff

By

August 25, 2017

We stayed in this hotel for 5 nights and we enjoyed it.
- can observe fish and 2 or 3 live coral reefs in the shallow waters when tide is low.
- sunset bar view was very nice. the staff were very friendly. especially Mukky (not sure if her name is correctly spelled). My daughter had some bad feelings and was hiding in a corner. Mukky switched lamp color using a remote and pass the remote to my daughter and made her smile. Other staff were very nice too.
-difficult to transfer from Krabi airport with public ferry+long tail boat. it seems easier to come from Phuket as the big ferry stops at this hotel. When back to Krabi we hired a speedboat, expensive but quite nice and not sea-nauseous.
-mosquitos are a lot
-sun burns a lot... need protect well.
-there are some cheaper restaurants if keep walking along the beach, between holiday inn and another hotel.
-the 4 islands near krabi are good and we will come back again.
overall, a nice hotel, will come back again.

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房间一般,环境极好

By

August 23, 2017

club

风景怡人,出海活动丰富,综合来说还是不错的。早餐因为之前看别人的入住评价说性价比一般所以没有定,午餐和晚班都是自己点菜吃的,味道还不错,价格也不贵。落日酒吧看落日的确不错。

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Great Environment and Staff

By

August 21, 2017

Great location and view, excellent facilities for family stay, and more importantly excellent hotel staff with hospitality, friendliness. No.1 hotel recommended in Phi Phi island!

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很好

By

August 21, 2017

club

服务很好环境很好,员工热情友好!要是餐厅女经理对孩子们的态度再好些就更完美了!酒店周围海水很好。游泳池很好,都很好

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整体还是不错的

By

August 20, 2017

club

酒店的沙滩很不错,房间设施不是很新,不过比较干净,早饭品种蛮好的;唯一不方便的是去酒店比较复杂,先做大船到皮皮岛的北岛,船停在海中间,酒店会派长尾船接送游客到大船上,并帮助运送行李;酒店的海滩确实不错,海浪比较小,可以游泳;酒店晚上的自主餐每天品种不同,我们到的那天是意大利风味,720泰铢一个人,但是不含饮料,品种不是很多;

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Peacefull and Comfortable

By

August 20, 2017

club

Recommend wholeheartedly right from when unloading from long Tailed Boat to beach. Terrific..

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一次完美的旅行

By

August 19, 2017

club

本来以为只是一个住宿点,大多数时间都是出海玩,结果没有想到,只是在酒店里就可以玩一整天,各种设施齐全,网络也很好,大人孩子都乐不思蜀,下次来还会住这里的!

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