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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.6

based on 1486 reviews
95%
Recommend This Property

Ratings Breakdown

1486reviews

  • 5 Stars
    1062
  • 4 Stars
    346
  • 3 Stars
    52
  • 2 Stars
    17
  • 1 Stars
    9

An expensive gateway in Patong does not worth the money

By

February 19, 2018

platinumelite

Holiday Inn Resort facilities are quite ok, security staff is very polite and helpful and I liked the location. Unfortunately the price paid per night doesn't worth the money especially for Patong. On top of that, the reception staff was pretty rude and didn't listen at all at my requirement. I am Platinum member with IHG and I got no benefit for it at all: no room upgrade (when my colleagues with no status go upgraded!), no welcome points etc... The way the situqtion was handled is not as per my expectation for such a hotel chain. Very disappointed with the property and the staff. I would not recommend, you have plenty of better options in Phuket and Patong.

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