Rated 4.2 out of 5 by 275
Rated 4.0 out of 5.0 by btennis Great location but poor restaurant service
Very nice location to downtown and so easy to walk everywhere. Great amenities on property-pool, sauna, beach, outside patio. Perfect location if you have a conference at Northwestern Michigan's conference center!
June 23, 2015
Rated 5.0 out of 5.0 by KTVCPiperFan I'll be back!
Very nice stay. Room was clean and comfortable. The onsite Starbucks was a real treat and the food served in the restaurant was excellent! You can't beat the West Bay location and there was plenty of parking. All in all, a wonderful experience. I'll be back on my next trip to Traverse City!
June 19, 2015
Rated 4.0 out of 5.0 by Erin Marie Excellent breakfast staff
Very pleased with the staff in the morning in the café. They were pleasant as well as attentive all three days. This hotel is located with in walking distance to the downtown area, which is great for additional restaurants.
June 17, 2015
Rated 4.0 out of 5.0 by bluerace excellent service
kind of noisy. I can hear clearly when people talked outside. even I stayed at 4th floor, people talked at first floor(outside of the window) can hear clearly. Should improve this one
June 16, 2015
Rated 3.0 out of 5.0 by lynda t old hotel
need to renovate and update cosmetics and get a bit better with cleanliness
June 16, 2015
Rated 3.0 out of 5.0 by jackie5268 Looks great - fewer amenities that matter to business traveler
This is a beautiful resort, the bar/lounge area at the beach have great happy hour specials and the views can't be beat. If you are staying on the side that faces the lounge, be prepared for loud music late into the evening. Room to room noise transmission is significantly greater than any other hotel of similar quality. No free breakfast, in fact, my plain toasted bagel without cream cheese was $3.00. I was expecting to have use of a bicycle provided by the hotel, but they only offer rentals, and the front desk staff had no information about that. My room had no microwave, which was inconvenient, though I did have a fridge. Wi-fi was extremely inconsistent and slow. The connection kept dropping, making it difficult and time consuming to complete tasks online, but it was at least free. Finally, I will say that the room was impressive as well with a great view and very delicious in room coffee for the mornings and the room was very clean overall. The bathroom did have a mildew smell though, I wanted to spritz it in vinegar or bleach to kill whatever was creating the odor from day one of my visit.
June 15, 2015
Rated 5.0 out of 5.0 by chipnart good stay
Hotel was convenient to downtown Traverse City. The wrist key was a great idea for swimming or outdoor activities. Room was much too cold when we arrived, so we turned off the air and walked downtown. The lighting in the room was not the best, but the beds were very comfortable.
June 15, 2015