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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.3

based on 702 reviews
89%
Recommend This Property

Ratings Breakdown

702reviews

  • 5 Stars
    405
  • 4 Stars
    171
  • 3 Stars
    71
  • 2 Stars
    37
  • 1 Stars
    18

Skip this hotel...

By

May 03, 2017

Looks pretty, however, a handicap accessible room will have a doorbell. All rooms have low toilets (not standard). Rooms are dark and do not have adequate lighting. NO HEAT and temp was 36-42F. Heat got working after 24 hrs, but thermostat was still not working and not repaired during our stay. Management staff and housekeeping are very courteous and try to accomodate but property has major problems - looks nice but mechanically and functionally poor. No heat in meeting rooms. Do not recommend this hotel.

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Great Service

By

May 03, 2017

club

The service was above and beyond by the whole staff.

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Nightclub was loud

By

May 01, 2017

club

Nightclub could be heard in the room until 1:30am. Our family did not get any sleep.

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Was alittle upset about my stay

By

April 29, 2017

club

I booked a room for my husband and i as we got married on april 21st i ordered a romance package did not receive it i didnt use anything in the hotel room when i got to my room went to take a shower and there was hair in the batb tub... felt annoyed wanted this to be a relaxing night after a long day i talked to the quest service desk they refunded me for the romance package but i felt they should have given me one free night stay..

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Comfortable Bed

By

April 28, 2017

Overall, this was a good stay. There was a problem with not being recognized as a member of the rewards program that took a couple of emails and phone calls to get straightened out. The only other issue was that the towels had a horrible burnt smell to them. I am not sure if there was a dryer overheating issue or what, but it was not pleasant grabbing a towel and smelling that right after getting cleaned up. The location is great!

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TC Stay! Excellent as usual

By

April 28, 2017

club

I so enjoy staying at this resort. I feel safe and the staff is so friendly.

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Spring Break Visit

By

April 24, 2017

club

Our waitress in the restaurant was great. The hotel was very dirty.

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Great Service

By

April 23, 2017

club

Beautiful hotel located near the bay in traverse city. Staff was amazing and made sure to go above and beyond expectations. Will be staying again in the future.

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Average Hotel

By

April 22, 2017

Nothing special. Average hotel. Good fitness room and nice pool. Dinner option was very good. Bathrooms were outdated and air conditioner would not turn on.

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Excellent Stay

By

April 22, 2017

platinumelite

Location was easy to find. We enjoyed our stay. If we travel again our plans will include the Resort.

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Great View

By

April 22, 2017

platinumelite

I always stay at West Bay Resort. Great location and service.

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Great stay!

By

April 21, 2017

club

Room was very clean. Loved the extra perks. Breakfast was great.

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