I was at first very disappointed by the Hotel because of the way I got welcomed. But then I met the rest of the team of the hotel and the rest of what the hotel has to offer and to surprise me with.
I really loved and enjoyed my stay at the Intercontinental Berlin. The Location is excellent. About 10mn walk from most of the tourist attraction and Shopping area. The area is safe and very quiet. The Hotel is very well maintained and clean. The architecture is not the best I've seen but the hotel is very well organise and you don't get lost when inside especially inside hotel that are in big buildings. I will not talk about the check in since I had some kind of bad experience but I must say that it was the only staff member that did not meet my expectation but he remain polite and fast so I could leave the check in area as quick as possible. I was staying at the Club floor and everything is just Intercontinental at its best. My room was clean and everything was moderne design and very organized. It had lot's of space and one of the best noise cancelling I have ever experience. The only noise you'll hear is the one you will make. Didn't get any view but the windows are huge and even if your room is facing the inside area you will still have lots of light and sun during the day. The bed and pillows are just pure clouds, very comfortable and of course you get to select your level of comfort from a menu. Having a bathtub and a separated shower is just luxury these days and I will say that I really appreciate because I don't like to stand in a bathtub to take a shower. All the amenities are well selected and from the best quality. Internet is very fast and everywhere inside and outside the Hotel area. The spa and the pool area is must a visit you will love it. The club lounge is very well maintained clean and has lots to offer. It's the smallest lounge I have seen but it is also one of the best because of its devoted and very professional staff. Very confortable area with a nice view. Drinks and food selection are excellent and very quiet area when you just want to chill out after a long day. You will be treated like royalty. There the staff are very nice and very professional, always offering the best of them and the best of intercontinental, I really enjoyed my time with them. Ironically my best memory was at check out when usually it is suppose to be at check in but anyway the Lady that took care of me was one of the sweetest lady I have ever met. She was so nice and I did actually saw here when I checked in and remembered her because she gave me a very warm welcome and a big smile but she was not the one that took care of me. At check out she took here time to make sure that everything was in order and she made sure that I had everything organise for my ongoing journey, she would not let me go on an adventure without making sure that everything was well organisent if she could help in anything. This is what I call customer service at its best and especially when it is done with the heart, I could feel how genuine this lady was and how happy she was to make me happy. Thank you so much Intercontinental Berlin for keeping the spirit of this hotel in such a high level of customer satisfaction. You deserve to be rated on the top 5 of the best Intercontinental in the world for the Best Staff. I definitely recommend and I will come back for sure. [Moins]