I stayed at Crowne Plaza to celebrate my fiance's birthday since it's close to his work place, and we had a good previous time at this property.
I was warmly welcomed and assisted before my
arrival by Emily at the club lounge who nicely upgraded my generic room to one with a corner-view. Upon early arrival at noon, I was being "kindly" turned away at front desk due to the malfunctioning computer, as I was told, which failed to have my booking retrieved. Luckily, my plan was to enjoy lunch there at Tsz Yuet Heen, the Chinese cuisine, so despite being Spire Elite member which normally grants me an early check-in, I comforted myself with a lovely dimsum meal before returning to the front desk at about 2pm. Casie checked me in efficiently with friendliness and warmth, so I got to my room within minutes. The room was nice, with a relatively good view of the city, though I was shocked to have taken out from the drawer a real dirty coffee mug in which I intended to prepare a tea. At Pandemic time like this, I immediately heightened my anxiety over how thoroughly cleaned the room was.
Club lounge which co-existed as Cielo the finer restaurant at the top floor was filled with crowds. My complimentary access being a Spire Elite member grants me a lovely afternoon set & free-flowing drinks, though the happy hour was unavailable, as per government policies which the hotel willingly abides by (to be honest, most hotels in HK are offering evening cocktails these days).
Sleep was ok, but generally broken. Breakfast at the Chef's Table offers wide spread of cooked food, with egg station, noodle bar, nice bread selection.
Patrons are generally unruly - locals from the neighbourhood and service seems to be half-baked HK Island's level.
Overall, I was quite dismayed at the mediocre service quality and the disturbing cleanliness issue of the room, but it doesn't curtail my appreciation on the good food quality at Tsz Yuet Heen, the lovely service by Emily & Casie, and the bargain package I reserved my room with.
P.S. The birthday cake was a lovely one, though the white wine which I was promised with never had arrived LoL though I didn't bother to ask since it would have defeated the purpose already [Less]