I last gave very good review of this hotel. And I must admit many of its staff member tried very hard to wow their guests, including this time when the staff at the restaurant came by to ask about my
experience with the hotel and their breakfast. I must say I was quite impressed by the attitude of that staff member (I believe may of her colleagues were doing the same). However, I couldn't get myself to tell them that I was rather disappointed by the lacklustre performance of some of their colleagues and damage was already done in my impression of the hotel.
How unfair ! Indeed. on the one hand I am seeing staff putting in their best to convert guests into loyal customers, while on the other hands the care less attitude of a few employees are sabotaging the effort of these customer advocates.
I hope I do not sound as if I am whining. The fact that I bother to take time to tell you my experience says alot that we hope you can improve and do better. I want to be your advocate, but I need to see concrete evidence of great customer service in action. [Less]