The staff members at the café, especially during the evening shift, were very attentive and friendly. I was very impressed with their services.
However, the comfort of the bed and pillows leaves
much to be desired. There are supposedly two pillow options - firm and soft - but there was barely any difference between them. Both were about as flimsy and thin as cardboard. The lack of neck support on an incredibly firm mattress (which I appreciate) meant that I woke up aching all over both nights that I spent at the hotel. I wish the hotel would invest in actual firm pillows; even the ones filled with beads that move around are better than the options provided.
I recognize that pillow firmness is a personal preference, but overall, I had a very good experience at the hotel and I would still recommend it. The free shuttle to/from Berlin Schonefeld airport was also very convenient. [Less]