I stayed here at the recommendation of my family connection, a family who lives nearby in Scripps Ranch. It is close to their home, and that was a positive thing. Staff accommodated my early arrival
very nicely. My room was clean and comfortable for my needs.
The Keurig coffee device did not work properly. Staff responded in two ways: 1) bringing a carafe of coffee; 2) replacing the device with one that worked.
I had an issue with staff when they tried to charge me for Continental breakfast, which I thought was/should be included in room price. I eventually was not charged, and did not use the hotel's dining facilities again. Other nearby eating facilities were used instead.
The hotel's dining facilities were mostly unavailable because staff was unavailable for the holidays.
The pool/Jacuzzi were not heated well enough.Nonetheless, my family did enjoy pool time. [Less]