I picked this hotel because I am an IGH member and it was located in the area I wanted to spend time at the end of my holiday in southern California. It was within walking distance of Seaport
Village, the Gaslamp Quarter, and the amenities of the harbour front.
The hotel itself was great, too. The room was very comfortable and the décor and design were quite stylish and current.
There was one glitch - cleanliness of one of the duvet covers - and they fixed it in less than 10 minutes, with no problems. Obviously, it would be better not to have had the problem to begin with, but for me, the true test of customer service isn't about if there IS a problem, but how it's solved. They were fabulous and I really appreciated it. :)
The staff were wonderful, friendly, and very helpful. I thoroughly enjoyed my stay. [Less]