3 very unsatisfactory incidents took place:
1. We took a cab from JFK Airport to Crowne Plaza Times Square on Jan.8, 2017. The cab driver had dropped us off with our 6 pcs luggages at the back
entrance of the hotel around passed 2pm. Note: it was an extremely cold day then. I went inside to the bell captain to ask for assistance in using their luggage cart/trolley to bring in our 6 luggages but the bellmen refused to assist us or to even lend us the cart/trolley. They said we should have been dropped off the main/front entrance of the hotel. So my partner and I had to lug our 6 pcs of luggages one by one into the main entrance of the hotel before the bellman put them one by one onto his trolley.
2. On the evening of Jan.10 (around 11pm), I went to the front desk to change my US dollar coins into US dollar bills, since it was the last day of our stay in the US. I had about USD6 worth of quarters, dimes and nickels. The front desk people said they cannot help me because they don't have any bills. That is just UNBELIEVABLE! If indeed the Front Desk did not have any bills, the least they should have done was to say they will try to look for bills in the bar or restaurant.
3. On the early morning of Jan.11, we had scheduled a car service (not part of hotel) to pick us up at 6:40am. At around 6:20am I had called down (from our room) to request for a bellhop with a trolley to assist us with our luggages so we can check out. At around 6:30am, still no one came. I called a second time and the same lady who answered my call earlier said she had already informed the bell captain for my request. Finally at 6:40am, my partner and I had to bring our luggages down to Front Desk area by ourselves. From the Front Desk, I saw an idle trolley so I just used it to load our luggages and brought it down to the Entrance Foyer where the chauffeur was waiting for us. And that's where I saw 2 bell hops by their station just chatting away. [Less]