Quick stop after the track.
We needed a place to crash after a day at Saratoga Springs Track. Knowing I had a train to catch the following day I selected the hotel as a middle point between the two locations. Having stayed here
before I knew that I could expect friendly staff, quick check in, and a nice clean room.
When we arrived around 10pm our check in was great. I was acknowledge as an IHG member, told about wifi, free drinks, and extra pillows I requested. Great service.
The room was a different story. Neat and tidy but things were dirty. Shower curtain, glass cups, shower tiles, curtains all needed some love. When at a discount hotel for a place to crash this would be a normal site. Hotel Indigo should not be one of these hotels.
Now since it was already late, I chose to let items I mentioned slide. I also did not inform the staff to give them the opportunity to fix the problem.
Would I stay again? Yes. If the place still doesn't meet my expectations of clean...than it would be my last. [Less]