vacation in Brecksville
Only one member of the staff was disappointing and not helpful. He also acted Like any questions that were asked were interrupting his life. Should not be working with the public at a front desk with
that attitude. Everyone else was very friendly and helpful. The lady in the food and breakfast area was wonderful. Maids were wonderful. The major disappointment was the hot tub not working more. The reason we chose that hotel was because it had a hot tub. My grandson was in a bowling tournament and would need the hot tub for sore muscles. If it would have been fixed sooner for more enjoyment I would have given it a review of five stars or tens. [Less]
We stop by the same hotel every time we travel to NY. Clean, Great Staff and friendly.
Clean, comfortable and convenient
Clean, comfortable and convenient, staying here is never a disappointment. We return year after year.