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Hotel Indigo El Paso Downtown

325 N. Kansas Street| El Paso Texas | 79901| United States| 1-915-5325200-| Envoyer un e-mail
1-915-53252011-915-5325200-
Hotel Review
Commentaires des clients
Hotel Indigo El Paso Downtown

Hotel Indigo El Paso Downtown

Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
88%
Recommander cet établissement

Impression générale

4,4

en fonction de 1511 avis
88%
Recommander cet établissement

Ratings Breakdown

1511avis

  • 5 Étoiles
    1017
  • 4 Étoiles
    246
  • 3 Étoiles
    103
  • 2 Étoiles
    75
  • 1 Étoiles
    70

Not a great experience

By

octobre 27, 2021

I was staying as part of a wedding block. Upon check in two people were at the check in desk. Two people in front of me and a woman behind me. The were one person checking in a couple and the group in front had to ask the second check in person for “a favor” and asked to be checked in. After she was done she did not acknowledge me as being next in line so the woman behind me cut the line and went ahead of me to demand service. The room was fine, bed was rather soft but that’s personal preference. Other members from the wedding block who work in hospitality were trying to check in to beat the mass of people at the check in time, they didn’t need the room to be ready before 3 just preemptively trying to check in so they could get their room number via text or something similar at check in time. They were forced to wait until 3 so a mass of people had to fill out the same
Paperwork. Just egregiously unorganized and again inhospitable.

We asked for a late check out and were denied, I have never experienced that from a hotel. Perhaps it’s policy but when we asked we were denied. I found out later other guests from our block were also denied a late checkout. As a guest of several hotels this is kind of make of break an experience. I found the lack of fridge in the room terribly inconvenient.

Lastly, I came to find from the bride who arranged the block had to literally chase after the coordinator when she was booking the block. When I say literally I mean she had to chase down the coordinator on property because the coordinator would not return any correspondence. If this hotel is supposed to be a boutique hotel in a price point I as a guest expect a certain experience. This was not a good experience to say the least. The valet staff was lovely as well as the cleaning staff. Most of the agents representing the hotel were also nice except for the aforementioned agent.

I would consider staying here if these improvements were made but as of now, I can think of other hotel chains I feel like are more bang for my buck.

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Chic, comfortable hotel in the center of downtown

By

octobre 24, 2021

The Indigo is a comfortable, beautiful hotel in the center of town. Staff were helpful and kind, the accommodations were clean and beautiful, and the restaurante on the ground floor is delicious.

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Love This Hotel

By

octobre 22, 2021

If you are coming to El Paso and want to be “in the city” this downtown location is perfect. Walkable city, reinvigorated community with plenty of restaurants, clubs, and entertainment. Pet friendly and parks close-by.

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Over priced

By

octobre 21, 2021

The club/dj was excessively loud. Website doesn’t warn you about the noise, nightclub atmosphere until you arrive at the hotel. You have to sign a consent form for this at check in.
Room furniture was like an ikea show room. IHG has much less expensive rooms with higher quality/comfortable furniture.
Not a good value.

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Fun Hotel!

By

octobre 20, 2021

club

Had a great time staying here. Staff was very nice and room was so cute!

Two problems. First problem was a sliding bathroom door that didn't close the gaps on the side. Wouldn't have been a problem except for it was a suite we were sharing! Second, we reserved a 2 bedroom suite but they don't have those, it means 2 bed suite.

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ok i guess but..

By

octobre 20, 2021

comfy bed and nice view. no fridge, microwave, bathtub, or ice-maker (at least on 11th floor). strange interaction with bartender who refused service. at first i thought he was kidding, but then he loudly accused me of acting drunk and stumbling around the lounge area (not the case on either count), which everyone within earshot heard him say. embarrassing. then had a full coherent conversation with him just to try to understand his reasoning, never argued with him because i respect that he has the right to refuse service to anyone for any reason but he got defensive and combative right away. still confused, felt discriminatory. very embarrassing to be accused of that loudly and publicly.

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El Paso Downtown

By

octobre 20, 2021

Located close to the freeway and with convenient parking, this location is my only choice when visiting El Paso.

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Worse Experience Ever

By

octobre 18, 2021

This hotel should not be under IHG rewards because my room was worse then a motel room.
Cubic hairs on bed more long hairs in the bathroom floor and in shower.
Phones wasn’t working on my room.
No microwave No Refrigerator.
Mean customer service at the front desk
Didn’t give me the room that I had reserved.

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Relaxing

By

octobre 16, 2021

I brought daughter with me this time. She LOVED it!

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nice stay

By

octobre 14, 2021

The Indigo is centrally located and easy to access.

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Wonderful Ambiance

By

octobre 14, 2021

Friendly staff, comfortable bed. lovely rooftop patio area

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Great service very attentive

By

octobre 14, 2021

platinumelite

This stay was impeccable in service and quality! There is not one aspect that this place is lacking in .. 5 star all the way!!

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