 Recensioni degli ospiti
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Recensioni degli ospiti
Hotel Indigo Brooklyn
Moved to a different hotel / unfinished room / poor service
ByCc444
aprile 29, 2022
The hotel indigo sent us to a different hotel across the street because our room was un able to be stayed in (even though we booked this room months in advance). The hotel we were sent to gave us an unfinished room with amenities we had to buy, poor service from the staff and an overall poor experience. We will not be recommending or staying at the hotel indigo anytime in the future.
Service tries hard to fix errors, but too many errors to start
ByDBCCH
febbraio 28, 2022
Pros: Comfortable bed and good room layout. Cons: Poor communication, front desk is hit or miss on resolving issues, especially in evening, no follow through on corrections, and a massive stay problem.
I like the Indigo brand have an enjoyed staying at other locations. However, this trip was a DISASTER. I specifically was staying last minute for a business reason that required internet. Internet was down on the morning. I had to rearrange meetings and ended up staying a second day well before checkout to deal with this. That process was complicated by lack of internet in their systems. Then , when I returned to the hotel that evening all of my possessions were missing from my room. ALL OF THEM. Including are personal items, toiletries, and food I had in the room to avoid having to spend time after returning to find a meal. So there was lost cost (I had to replace all my personal items and buy another meal), and the 3 hours of lost time rectifying the issue. Front desk staff had no solutions for me. Eventually the solution of a comped room service meal was reached - but they did not even know if the hotel restaurant was open or not (it was not...it opens for business this week). They also agreed to resduce the room charge for the cost.... that was not on my bill. I was told it would be refunded. It has been 5 business days - no refund. I just had to spend another hour on that.
Service is just not up to level I expect for Indigo.
Also, minor issues - the hotel website is NOT CORRECT. No restaurant/room service when I was there. Specific brand toiletries were NOT provided, and no one has a bar of soap.
needs renovations not up to Indigo Standards
ByKimberly4740
dicembre 20, 2021
This facility needs a complete renovation. Items in the room do not work or they are older. Cheap mattress and 2 cheap pillows, no extra pillows in the facility. Luggage rack broken, phone broken, dirty dingy walls. This facility is not up to Indigo standards since my last visit. On my next trip, I will go back to staying at other brand hotels.
The staff were excellent, friendly, and amazing.
Bad news
ByLarry
dicembre 16, 2021
This hotel is not prepared to serve guests. They are under supplied with basic things like soap and understaffed. Morale of staff is poor which makes me wonder if they are going to be closing or selling the place. Don’t waste your money!
Brookly trip
ByMary
novembre 19, 2021
Staff was not helpful, Parking information was wrong we were sent to the wrong lot. I did like the bathroom. The AC was awful.
Awful Experience!!
ByKarisa26
novembre 17, 2021
When we came in the line was very long. And moved slow. I realized that it was because people kept coming back down from their rooms requesting new rooms because the ones they were in were inadequate. When we got to our room, the HVAC did not work. We told the front desk and they said someone would come fix it but no one ever came and it was FREEZING. The sheets were dirty, the toiletries were used before we got there, there were used towels in the bathroom and when we acquired about hand soap/body soap, they said that they had none and that we have to use the shampoo!! The tv didn’t work. The only things that worked was the lights (barely) and running water. The water was lukewarm, never got hot. We heard employees complaining. It was a mess
Avoid at all cost
ByJess
novembre 17, 2021
Overall horrible experience! Just save your money and go elsewhere!
Do Not Stay at this hotel!
ByDianne21
giugno 15, 2021
I booked my reservation two months ahead of my first trip since COVID and was so excited to visit family and see some sights in NYC. IHG, the hotel group that runs many hotels including my favorite Kimpton Hotels, along with Indigo hotels emailed me with a confirmation two days before my arrival. Imagine our surprise when
My husband and I arrived at 11:00 pm to see trash strewn around the front and numerous homeless men wandering around the entrance! One of the men told us that the building was no longer a hotel, but it had been converted into a shelter by the city. It looked nothing like the
pictures that were posted online when I made my reservation! Fortunately, we had a great Uber driver who quickly got us out of the neighborhood in question and found a clean Hotel for us to stay in a safer area.
The entire experience was shocking and frightening to say the least. I tried numerous times to call and email the hotel and IGH group, but I received no answers.
Tell us when you’re closed.
ByEMWCNM
novembre 24, 2020
I specifically booked this hotel for the amenities it offered. It was closed upon arrival. I was never informed this would be the case, and rather was shuttled to a nearby hotel of far inferior quality and service. The experience at that hotel was dreadful. Horrible communication Hotel Indigo.
Hotel is a homeless shelter
ByANKDCA
ottobre 17, 2020
The hotel is now a homeless shelter. Indigo never told us this until we tried to check in. Unbelievable.
Worst Hotel Stay Ever
ByD-Money
luglio 14, 2020
This was the first online hotel booking where the real life photos were completely opposite to the online photos. And, not in a good way.
I went the entrance twice, as I couldn't believe this was the hotel I booked online. The lobby was horrible, I felt like I was entering a ghetto-as* liquor store in the hood.
Ok
Bysynnahmon
luglio 11, 2020
hotel was ok. Ac did not work . The room was big. Construction workers working everyday very noisy.