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Hotel Review
Guest Reviews
Hotel Indigo Brooklyn

Hotel Indigo Brooklyn

Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.2

based on 796 reviews
85%
Recommend This Property

Ratings Breakdown

796reviews

  • 5 Stars
    435
  • 4 Stars
    216
  • 3 Stars
    56
  • 2 Stars
    48
  • 1 Stars
    41

great staff

By

July 23, 2017

club

Staff was courteous and professional, the room was not enjoyable .

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Not up to IHG standards in terms of customer service

By

July 22, 2017

The worst experience ever.i booked this room via the ihg website.they had an issue with my card and called some number that was not on my profile. Never emailed me and cancelled my reservation without my knowledge. Imagine arriving after traveling at 6 am going to work til 6 pm and arriving and they are like oh we cancelled your room. I called ihg the transferrred me back to the hotel. I had to stay at hotel even for the night and was very upset. I finally get on with ihg guest services who tell me they (hotel indigo are not following ihg policy) the charged me a higher rate than I initially paid,one young lady was very helpful and she got my rate to the original rate which I thought was nice.the location of hotel is great for a stay in Brooklyn. Rooms are nice,refaced old hotel rooms,great view and clean. Other than the manager all staff I encountered was helpful and nice.what is crazy is I stood and watched her give two men 50 percent off there rooms for the inconvenience but she never tried to accommodate me. I also never received a folio via email or checkout. They put four holds on my cc for a two night stay as well.

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Clean room

By

July 20, 2017

Small, comfy, clean room. I will stay again when ever I'm back in town.

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Great Location and Comfortable

By

July 20, 2017

club

I liked everything. I had to get use to the small room, but it was cozy. Wish there was optional parking other than valet @ $50.00 a day

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4th of july in Brooklyn

By

July 15, 2017

platinumelite

Hotel located in a tough area to park. Little to no parking.

Valet parking was expensive at $50. (not used to NYC price) Hotel was great. Room was great.

Front desk staff was the best part of the stay. Great greeting. Friendly, vibrant and truly helpful. They make you feel welcomed. Most important to me.

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Excellent

By

July 14, 2017

platinumelite

Great hotel, location and awesome staff. Walking distance to the city.

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Shakira

By

July 12, 2017

platinumelite

She was amazing always willing to help awsome customer service she would make a great manager handles things under pressure very well

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great boutique hotel

By

July 11, 2017

Excellent service in a convenient location, very clean and comfortable. I'll be back!

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It was ok Ms. Sue the supervisor who was not accommodating

By

July 11, 2017

Only Ms. Cassandra on July 3rd was very accommodating, professional

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Very friendly staff

By

July 10, 2017

Hotel was very clean and staff was very friendly and helpful. I would return.

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Great stay

By

July 07, 2017

club

It was a great stay very modern and clean Customer service was amazing

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Dissapointing Indigo

By

July 07, 2017

club

Very dissapointed as we have stayed in other Indigo properties and loved them. ie. London
Room was smaller than London if you can believe...
So small you couldn't move.

The staff was great though and got us a different room which was much much better ...not great... but I think the best they had so we did appreciate that.

I wouldn't saty again unless I knew the room size to start with.

In our case, the staff, Shikira and Cesandra were great and made a huge difference and Cloe from housing keeping went out of her way to be helpful as well.
The staff was the best part of the stay.

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