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Hotel Indigo Brooklyn

229 Duffield Street| Brooklyn New York | 11201| United States| 1-718-2547800| Email Hotel
1-718-25478011-718-2547800
Rooms Starting At:  
Hotel Review
Guest Reviews
Hotel Indigo Brooklyn

Hotel Indigo Brooklyn

Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.2

based on 844 reviews
85%
Recommend This Property

Ratings Breakdown

844reviews

  • 5 Stars
    462
  • 4 Stars
    227
  • 3 Stars
    59
  • 2 Stars
    51
  • 1 Stars
    45

My first stay in this hotel was significantly better

By

September 19, 2017

platinumelite

I was staying there already in June 2017 and enjoyed it a lot. This time, I was disappointed. Not necessarily due to the local staff but also due to IHG policies.

First of all, my assigned room did not match my request (end of hallway, far away from elevator). In June, this was fulfilled without asking again. My room was changed upon request (1105). This room was particularly dirty (dust in carpet) and a lot of interior parts were very much worn out (curtains, lamps, etc.) so really not matching an expectation about an Indigo hotel. I was then asked to take another room (1205) which was a bit cleaner. I noticed there that the blankets and pillows have changed since June – just synthetic pillows (no down) and very thin “terry towel” style blankets. Worse than a Holiday Inn Express and nothing to be able to sleep in.
Housekeeping asked me if I am happy with the room and they assigned me to another room (801) which was very large but had the same bedding issues. They could find a down pillow and changed the blankets after the first night to a very comfortable one. I was told IHG required them to change the blanket and pillow type based on their standards. This standard is absolutely unacceptable and I am shocked about this. If other Indigo hotels change to the same items, I will never stay there again!
I also noticed that in each room, particular items were missing, e.g. the red bed covers, or room service menus, or pens/paper. In my final room 810 there were no water glasses in the bathroom and no small hand towels initially. Upon 2nd request I was provided with the items.
What made me very disappointed at the end was that in front of 801 there is the Ice Machine so I was disturbed by the noise all night – initially I asked for a quiet room? I did not want to move out again so I accepted this.
Also, in the hotel lobby, the Iced Water dispenser was disappeared the entire week – in June it was still there. The hotel provided me with water bottles instead.
At the last night, Internet did not work and at checkout, I was charged another person’s room service items. This could be resolved but it was annoying.
I also want to note that the hotel staff tried to make my stay comfortable and added bonus points to my IHG account which I appreciate. However, I still think the hotel has deteriorated a lot since my last stay and IHG should clearly focus on customer satisfaction here. Right now, I cannot recommend this hotel to anybody.

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Great hotel

By

September 19, 2017

Great place to stay. Clean, modern, and fun staff.

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Good for business stay,

By

September 18, 2017

Rooms are a little small, but still clean and comfortable. Bar and staff were fun and really friendly.

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Nice place

By

September 15, 2017

Great staff and a clean comfortable room. I would stay here again.

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Another Wonderful Indigo

By

September 13, 2017

platinumelite

Great location! Friendly staff, great accommodations, fun location. Quick walk to the Brooklyn Bridge and a subway or taxi to the city. Great price for easy access to all Brooklyn has to offer. We will stay again!

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Brooklyn I'll be back

By

September 13, 2017

Great location , nice rooms! Close to the train and walkable to downtown

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Very welcoming!

By

September 13, 2017

club

We were greeted and welcomed by a very friendly staff! They were helpful and caring. The room was small, but very clean and efficiently designed. Loved the coffee maker, internet and use of Aveda products. It had all the comforts needed for our stay. Thank you!

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Too crampt

By

September 09, 2017

club

Crampt, bed didn't seem as clean as it should of been either. Otherwise helpful and nice staff, so,so.

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Great Choice

By

September 08, 2017

club

I love this hotel! The design was sleek and refreshing! I loved the views from my room and the bathroom was amazing! If you haven't stayed here before, you must!

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Nice place and great location.

By

September 07, 2017

In the center of it all in Brooklyn. Junior's is two blocks away and the food market is too. Close to shopping and transportation also. Would stay here again.

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Brooklyn

By

September 06, 2017

club

My stay was conduct business it was great and very comfortable

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Great service

By

September 05, 2017

club

Good room and staff. Very convenient to the heart do Brooklyn.

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