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Hotel Review
Guest Reviews
Hotel Indigo Chicago Downtown Gold Coast

Hotel Indigo Chicago Downtown Gold Coast

Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.2

based on 670 reviews
86%
Recommend This Property

Ratings Breakdown

670reviews

  • 5 Stars
    367
  • 4 Stars
    172
  • 3 Stars
    70
  • 2 Stars
    33
  • 1 Stars
    28

Quaint and Intimate

By

2015 七月 31

Great location. Very quiet, upscale neighborhood. Just close enough to "the action" but just far enough from the "big city, bright lights." Wonderful room. Colors, Space and all the resources you want and need. Comfortable. Definitely will return.

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Cubs Game

By

2015 七月 31

Close proximity to Wrigley Field. Easy access to public transportation

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What horrendous service

By

2015 七月 30

club

I booked 2 hotel rooms in February for a bachelorette party that was taking place in July. I was very pleased with my initial conversation, as the front desk seemed more than accommodating to book 2 rooms, next to each other, to accommodate our party. When we arrived in July, we were told we had two rooms - 1 on floor 4 and 1 on floor 14. Nowhere near each other. When we told them the situation, they were able to move rooms so we were at least on the same floor. Then the woman told us that we owed her twice the amount I was originally told. Nowhere in my first conversation, nor on my confirmation, did the woman give me the exorbitant amount of money we were now going to be charged. Shocked, upset, embarrassed, and on a major time crunch, the desk offered us no other options for nearly 20 minutes. I appreciated when she finally gave us a slight discount on the second room, but it was still a large chunk of money lost on my end. We were then told that we would receive the $50 hold fee back after our stay, which softened the blow a tad. Only to fast forward 2 weeks and for them to deny that they ever told us about the credit and refused to give us the money.
The hotel itself was nice, but not worth the price - both physically and emotionally - that it took to get everything squared away for a one night stay.

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GREAT CHICAGO WEEKEND

By

2015 七月 30

The feel of a European Hotel in Chicago. This hotel had the advantages of a downtown hotel without the hassles of one.

The staff was courteous and attentive.

The room was clean and the my bed was very comfortable.

Staying there was pleasure.

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Great place to stay near Rush and Red line

By

2015 七月 30

platinumelite

Hotel is always friendly and has easy access to the Red line and Rush street. Comfy beds and pillows and food nearby. The Italian place across the street is fantastic and packed on weekends.

Hotel is fast to respond to requests.

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Customer Service Lacking

By

2015 七月 30

platinumelite

Overall the hotel was ok, but some of the staff had very poor attitudes (front desk staff only). Not at all welcoming and a general feeling of being annoyed if asked any questions. Some of these individuals do not belong in customer service.

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Location and cleanliness

By

2015 七月 29

club

Great location but the parking was a little tricky and expensive. The décor was refreshing and welcoming. it was a nice to see that the staff was waiting for your arrival and your name is on a board welcoming you. Checking and check out was a breeze. Will stay here again next time I visit Chicago.

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Wow, the theme!

By

2015 七月 28

I absolutely loved the theme of the hotel. Staff was very caring and genuine. I wish the AC unit would've been a bit more quiet, but nothing to complain much about.

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GREAT PLACE DOWNTOWN CHICAGO!

By

2015 七月 27

platinumelite

I enjoyed staying at the Indigo downtown Chicago. The place is very nice and you feel like at home. All nice restaurants around and you can safe walk around day and night!. One of the best hotels I stayed downtown Chicago and the price is right!

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poor service

By

2015 七月 27

platinumelite

There was a power and water cut...

when I came down to reception to ask if there was a cempensation for not beeing able to shower...

they just told me it was not their fault and ignored me.

When I told them it must have been my fault they just smiled...

Posted byHotelStaff
2015 七月 29
Dear Jenesaispasqui, Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. We take all feedback seriously, and sincerely regret that we were not able to exceed your expectations with our the service you received. We are constantly working on improving the quality of service we provide and your feedback will guide us to make these improvements possible. Thank you for staying with us and we all hope that you will give us another opportunity to pamper you and provide you with exceptional service. Sincerely, Alma Sabanovic
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Great location and value

By

2015 七月 25

club

We loved our stay - the hotel was within a few blocks of the family member we were visiting and it's a great neighborhood, very safe for walking around even late at night. The value of this hotel is exceptional.

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Needs renovation

By

2015 七月 24

I have stayed at this particular Hotel Indigo on several occasions but haven't been back for a couple years now. I once recommended this hotel to friends and family who were visiting Chicago but after this last visit I can no longer do that. Our room was filthy dirty. Hairs all over the bathroom floor, the toilet had not been cleaned underneath the rim, splatter marks on the wallpaper in bathroom and sleeping area. The alarm clock had red stains (blood or ketchup?) caked on it and the furniture was old, dinged and needing badly to be updated and only 1 of the 2 phones was in working order. The only upside of this hotel is the location (beautiful neighborhood) and the comfortable beds. I sincerely hope that Hotel Indigo will take into consideration a major renovation and overall cleaning of this hotel. It's with regret that I will no longer stay at this particular Hotel Indigo.

Posted byHotelStaff
2015 七月 28
Dear Ms. DLS66, Thank you for your travel review regarding your experience with the Hotel Indigo Chicago Downtown Gold Coast. We apologize for any inconvenience this situation may have caused you. I will be forwarded your comments to ownership of this hotel in hopes of funds for an renovation. We are committed to guest satisfaction and appreciate the opportunity to address your concerns. Thank you, Alma Sabanovic Guest Services Manager
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