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Hotel Review
Guest Reviews
Hotel Indigo London - Paddington

Hotel Indigo London - Paddington

Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 810 reviews
93%
Recommend This Property

Ratings Breakdown

810reviews

  • 5 Stars
    550
  • 4 Stars
    176
  • 3 Stars
    46
  • 2 Stars
    25
  • 1 Stars
    13

Comfortable bed

By

June 27, 2017

platinumelite

Excellent accommodating, good food, service indifferent and exercise equipment is poor. Best experience the bedding for sleep.

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Problem with air con and poor communication

By

June 27, 2017

platinumelite

We stayed one night for our anniversary.

Knowing our train arrived at 10:10 I requested an early check-in. Our room was not available which was acceptable as early check in was not guaranteed. The receptionist had no awareness at all that we had requested early arrival and when I asked when the room would be ready said 2pm. I told her we had requested check in and she looked surprised and said the room would be ready in an hour. That is not acceptable.

We came back 1 and 3/4 hours later but the room was not ready. We had to wait another 20 minutes. The room itself (reward night/platinum IHG was nice enough with nice facilities (deluxe twin). The air con however did not work properly and on a very hot night we slept with the Windows open. The room was at the front of the building but fortunately the street was quiet. We did ring once to try and get problem resolved but did not get a reply.

Other than the a above everything else was acceptable. We did not eat at the restaurant however as my wife had eaten there the week before with a group of friends when they had called in for a meal when in London for a concert. The food and experience was only average. We had previously e obviously eaten at the Indigo which is why they c called in for food. We visit London regularly and as we live in South Wales the Paddington location is ideal. The experiences however mean we would not readily do so again..

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Comfortable Hotel in Paddington

By

June 26, 2017

platinumelite

The room was very clean. Personnel were very friendly and tried to accomodate requests. Breakfast was very good.

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Hotels

By

June 26, 2017

We were on an 11 week trip coveroing multiple countries and staying in many hotels. This hotel stood out for us with its attention to detail and little extras that lift it to "will definitely recommend this hotel

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Fantastic Location, Marvelous Staff

By

June 26, 2017

We love this hotel and have stayed nowhere else in London since discovering it. The location, half a block from Paddington rail and underground stations, is perfect. Opposite the hotel is leafy Norfolk Square with its inviting gardens. Many good restaurants are within a short walk. The staff is superb,with every question and request receiving a prompt and helpful response. We visit London annually and the Indigo Paddington has repeatedly provided a perfect place to stay.

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Need to improve

By

June 24, 2017

Not value for the money, get upgraded to a suite but and the room was not very impressive at all, no drinks in mini bar , due to Ramadan?

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パディントン駅徒歩5分の非常に便利なホテル

By

June 22, 2017

ロンドン観光の拠点として利用しました。
ヒースローエクスプレスに乗り、駅を出たらホテルにチェックインできます。このホテルを拠点にロンドン市内観光。そして湖水地方への1泊旅行を楽しみました。隣のコンビニで水やビールそしてお土産のクッキーや紅茶を購入。さらに隣のイタリアンレストランで食事。これほど便利なホテルはありません。部屋は驚くほど狭いのですが、隙間をうまく使うというほど狭くはなく、ゆっくり休めます。朝ごはんも美味しく、最高のイギリス旅行でした。

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Impressed!

By

June 22, 2017

club

We loved our stay in London, and we're really happy with our choice of hotel. It was very conveniently located, close to Paddington, and walking distance to all the London sights. The room was very clean and beautifully decorated, the bed comfy, and with blackout curtains and soundproofed windows, we slept perfectly. The size was fine as well. My husband and I were in a deluxe king room (although the bed seemed to be more queen sized than king), and there was plenty of room to move around and accommodate our luggage. The space and design were also very efficient. My sister was in a queen room and although it was small, it was perfect otherwise, and had a small balcony which added space and which she loved. All in all, it was a perfect visit, and we would gladly stay here on our next visit to London.
The only thing I wouldn't recommend is the restaurant. The food was just okay, was expensive, and took a while to arrive. There are better options in the area.

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Nice designed hotel.

By

June 22, 2017

platinumelite

Comfortable bed. Nice touch having coffee machine in room. Room slightly small but clean and tidy. Very nice hotel.

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Great experience at a stylish boutique hotel

By

June 21, 2017

In summary the hotel met all our needs in regard to style and service. The hotel is also in a very good location for the likes of public transport and other culinary requirements. During our stay we experienced an enjoyable stress free time and thank all those who were involved in making this happen.

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Location location location

By

June 19, 2017

club

Smart convenient hotel in a great location for transport links and proximity to central London shopping.

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Business Stay

By

June 19, 2017

club

Comfortable clean room. Updated and good location.

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