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Hotel Review
Guest Reviews
Hotel Indigo London - Kensington

Hotel Indigo London - Kensington

Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
97%
Recommend This Property

Overall Experience

4.7

based on 1101 reviews
97%
Recommend This Property

Ratings Breakdown

1101reviews

  • 5 Stars
    816
  • 4 Stars
    222
  • 3 Stars
    41
  • 2 Stars
    15
  • 1 Stars
    7

Accessible and Friendly staff

By

2017 七月 23

club

Room was very noisy but staff were able to move us to another room. Great location, friendly staff,

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Big five star London hotels - learn from Indigo

By

2017 七月 22

platinumelite

This wonderful little hotel tucked away in Earls Court gets everything right; cheerful welcome on arrival and top quality service throughout; excellent breakfasts (including free range eggs - take note other hotels - it can be done!)...beautiful rooms.... this calibre across the piece is a rare beast. Well done, Indigo... I will be back!

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Great staff and property

By

2017 七月 22

Perfect stay every time! We have decided to stay here on our trips to London. I have stayed here before but it was my wife's first visit and she loved it. We are very impressed with the staff and their attitude. Very positive. Kenji, Monica and Ursula made us feel at home as did the others.
Look forward to our next stay here.

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Perfect service

By

2017 七月 22

Thank you for your very helpful support in our holiday.It's very professional work for you and your colleagues.

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Great location and some great features - at a price

By

2017 七月 19

club

Hotel Indigo London is just around the corner from Earl's Court underground railway station, so it is extremely convenient for getting around. One of a number of small-ish hotels in the neighborhood that have been converted from residential flats, Indigo has a lovely modern style that fits right in. Quite a few nice restaurants up and down the street. Our room was spacious, but it would have been nice to have more closets or drawers to put things in. The attention to amenities was impressive: minibar was completely complimentary, and the room even came with a handy-phone cellphone that could be used for some international calls. Some members of the staff were absolutely wonderful -- very helpful and friendly; others not so much. Other negatives included poor (although stylish) lighting in the bathroom (from above, so that one's face stayed in shadow).

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Old and Tired

By

2017 七月 19

club

This IHG hotel is in need of updating to justify the prices charged. The redeeming feature are the staff who are all attentive, engaging and professional. Breakfast was excellent and the free mini bar a real plus point.

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Fine hotel - don't get put in the rooms in the lower ground floor

By

2017 七月 19

club

Hotel was fine, clean, simple. The staff were very friendly which was nice. No fitness center but they had passes to one nearby.

For some reason, my room on the lower ground floor was very noisy during my stay.

Otherwise it was a find place to stay - would be happy to stay there again although there's no need to rush back.

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Great boutique hotel in a very nice neighborhood

By

2017 七月 18

club

Highly recommend this hotel if you are staying in London. It was very nice with a friendly and helpful staff. The room was updated, clean, comfortable and much larger than I was expecting for a European hotel. Only one minute walk to the Underground station. Lots of restaurants/pubs in the area. The use of a free mobile phone was a nice touch although we didn't really use it much. Also a nice mini bar that was complimentary.

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Beispielhafter Service und Ambiente zum Wohlfühlen

By

2017 七月 17

club

Sehr sympathische Begrüssung, kompetente und engagierte Betreuung. Angenehme Atmosphäre im Restaurant, aufmerksame Bedienung. Zimmer gut eingerichtet. Trotz Untergeschosslage Tageslichtzugang sehr gut gelöst - bei längerem Aufenthalt würden wir allerdings ein höher gelegenes Zimmer mit zu öffnendem Fenster bevorzugen. Einrichtung im Bad sehr gut, funktionell und zweckmässig (z.B. Dusche so, dass Trockenbereich auch trocken bleibt!). Wir werden dieses Hotel vor allem wegen der sehr sympathischen Mitarbeitenden weiterempfehlen.

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David

By

2017 七月 17

platinumelite

Great Hotel met our expectations, friendly staff and the hotel had a warm and friendly atmosphere. Would defiantly return.

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Great location, great service, great decor

By

2017 七月 17

club

Great, reasonable priced hotel really close to Earls Court tube with lots of bars, pubs and restaurants nearby. Staff were super friendly and the decor really funky but still classy. Nice sized rooms with good amenities. Would stay again!

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Enjoyed our stay at Hotel Indigo

By

2017 七月 17

We really enjoyed our stay at Hotel Indigo. The staff was very helpful and friendly. They helped us get from place to place and booked a taxi upon our departure. The location was excellent as the hotel is so close to the Tube and many places to eat. The rooms were quiet and comfortable and the internet service was great. The bathroom was in good working order and all amenities were available to us.

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