Rated 4.3 out of 5 by 493
Rated 5.0 out of 5.0 by XO22 Beautiful modern hotel
Beautiful clean hotel. Really loved the outdoor lounge area and pool. So accessible to the riverwalk. Located in a quiet area of the riverwalk but you can easily get a water taxi to take to the restaurants. Staff was super friendly and helpful. We loved our stay here.
April 13, 2015
Rated 4.0 out of 5.0 by nymets2015 Friendly staff
Check in was a breeze, and the woman who checked me in was friendly, efficient, and knowledgeable. The hotel advertises it is in the River Walk, and it is, but it took me 20 minutes to walk to the part of the River Walk where there are restaurants and shops. Food and service in the hotel restaurant was inconsistent. One day the service and breakfast was great and the next day the food and service was horrible. My server was busy dusting a part of the restaurant. Cleaning should be done when the restaurant is closed, not when guests are eating. The room was clean and comfortable. The guests in the room above me were rather loud, I think they might have been wrestling or bowling, and the sound came right through the ceiling.
April 11, 2015
Rated 4.0 out of 5.0 by 2/3 Sisters Enjoyed/Miss
Enjoyed stay. Liked Staff:Joe,Renee & other front desk nite staff, except Marie who seemed in a hurry when we had questions. Waiters Barbara and Jeremy great. James bartender was very helpful to answer questions about cafe after hrs. Room beautiful and met most of our need.s, liked hardwood floors, coffee, balcony, table, TV outlets, beds, closet and coffee nook. We did miss having a tub, room 252 got a lot of lobby noise, and the 1" opening around our doorway let in all the hall noise plus felt unsecured. We thought there would be a hot tub by the pool, and were surprised the sauna was bolted shut on the beautiful outdoor patio. Parking was a little strange but it was good to have carts and drop off space in front. We liked the ability to have trolley service and appreciated the concierge.
April 10, 2015
Rated 5.0 out of 5.0 by Triathlon Grandma Very helpful staff.
Staff was very helpful. The access to the water taxi was a big plus.
Grab and go food from the restaurant was very good, as was the coffee.
April 9, 2015
Rated 5.0 out of 5.0 by EMC2 Overall a wonderful place stay
The staff was wonderful, helpful and friendly. They were always ready to help and make sure we had anything we needed. Being off the beaten path but still on the river was what we wanted so we could relax but be close to the action. We will return on our next trip to San Antonio. This was our first stay at an Indigo Hotel, but stay at various IHG hotels. Definitely recommend this hotel. Thanks for a wonderful weekend.
Loved our bartender.
April 8, 2015
Rated 5.0 out of 5.0 by Marxus Refreashingly Awesome!
Our experience at the Hotel Indigo was awesome.
The staff went above and beyond to make us feel welcome!
I would recommend this place to anyone wanting to experience the San Antonio River Walk experience without the loud noise and tourists.
April 8, 2015
Rated 3.0 out of 5.0 by Angry01 Stolen Medication
I really enjoyed my stay and had a great time on the River Walk. It was not until I ran out of medication after I got home and tried to refill it that I was advised by my Pharmacist that it was 11 days early and they could not refill my prescription unless I paid out of pocket for it. I am always very careful not to leave my medication lying around and it was tucked safely away in my luggage (or so I thought). I would tell anyone that stays here to take your medication and anything else of value with you because it will come up missing and you probably wont know about it until you get home.
April 4, 2015
Rated 4.0 out of 5.0 by Kilted Son Wasn't quite the Same.
As we all know in the Hospitality Industry, there are changes in staffing, business model, and Customer Service Objectives. Compare to January 2014 I gave the Property an A- and it was pretty nice for the value. This Year in March it rates a C simply because of new staffing, and signs of gradual wear and tear, outside grounds need more upkeep. This is an Excellent Property with much potential. Sadly, the New staff there weren't reflecting love for the same. Way re-visit this property again, if there is improvement on all Axis' and would like to see the bar open at noon. Karaoke would be fun here too.
April 3, 2015