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Hotel Review
Guest Reviews
Hotel Indigo San Antonio-Riverwalk

Hotel Indigo San Antonio-Riverwalk

Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.4

based on 948 reviews
88%
Recommend This Property

Ratings Breakdown

948reviews

  • 5 Stars
    615
  • 4 Stars
    195
  • 3 Stars
    66
  • 2 Stars
    42
  • 1 Stars
    30

no AC

By

March 29, 2017

I was very pleased with the overall stay at Hotel Indigo.
One major problem, the AC was not working properly. Informed the Hotel of my discomfort. After view the River Walk and attempting to retire for the night. We found the temperature was still above 80. Since it was for one night, we slept with the balcony door open. Mention the discomfort at check out . Suggestion was made to reimburse some of the points used due to our discomfort. An attempt was made via text to reimburse a portion of the points used. I am still waiting for the reimbursement. The Hotel was great, the location was great. We walk daily and this being on the river walk was excellent. we had a river view, was the best of all.

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Quiet area of the Riverwalk

By

March 28, 2017

platinumelite

The hotel is updated and clean and located in a quiet area of the Riverwalk. Room was very clean. Convenient water taxi location just outside of the hotel.

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Totally disappointed.

By

March 28, 2017

platinumelite

I hope that you triple confirm your reservations, get persons name including managers name with a contact phone number. Keep your hard copy of your confirmation number with exact reservation details. Staff was not true to their comments and did not know what rooms were actually equipped with. I know that several other individuals had similar issues at the same time. Including me, there were three others in the lobby and one on the phone complaining about rooms not being what they reserved. It was a horrible stay. Good luck and I hope that IHG improves personnel in people skills.

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Great location

By

March 27, 2017

platinumelite

Loved being on the river but not in the mix or chaos of the river walk area of San Antonio. A lovely hotel and comfortable bed.

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Terrible

By

March 27, 2017

club

Do not stay, staff not responsive to problems, rooms not clean, price not inline with quality of hotel.

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Great vacation experience.

By

March 26, 2017

club

I liked the layout and design of the guest room and the hotel in general. I liked the location on the riverwalk. And I thought the overall value was pretty good.

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Great staff and excellent location

By

March 25, 2017

This hotel is on a great location on the River walk. Outside of the downtown area which makes it accessible but quiet. Would recommend to anyone seeking a peaceful stay while maintaining access to the River walk.

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A Night on the River

By

March 22, 2017

club

Wonderful experience! I enjoyed the view the most. Very quiet and worth the price. Staff was friendly and professional. Breakfast was awesome!

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Comfortable bed and great location

By

March 22, 2017

club

Our stay at the Indigo was wonderful. I had just come off of a very long stint at work and wanted to have a quick get away with my S.O.
The room was decorated nicely, the bed was so incredibly comfortable, the hotel staff were very courteous and the property was in a perfect location. We were a very short drive away from our favorite restaurants and bars, and perfectly located on the River Walk for leisurely morning walks. We had a great experience.

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Great service

By

March 21, 2017

platinumelite

While enjoying the bar and lounge we received excellent service and great recommendations for the rest of our evening! Our waitress for breakfast was excellent and never let us go without. She maintained an excellent attitude and represented the hotel well.

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Disappointed

By

March 20, 2017

- Cups/mugs NOT sterile individually wrapped.
- lipstick mark on cups

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Comfortable room

By

March 20, 2017

club

Do not eat at the Restaurant. Go out to a local restaurant.

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