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Rated 4.5 out of 5 by 24 reviewers.
Rated 3.0 out of 5.0 by Great hotel, disappointing service Contacted the hotel in advance to inquire about booking a rental car as it was our first time in CR. We were told to not book at the airport and they would be happy to book a car for us at arrival as they could get a better deal through a local provider. Advised us to take a taxi to the hotel and they would take care of everything when we arrived. Well, different story once we arrived. Both the evening staff and the morning staff just pointed us in the direction of the closest rental car company. No offer to help book, when I relayed what we were told over the phone, the evening staff said they would check once the offices opened in the morning and to check with the staff in the morning. Again, no notes, no follow up when we checked. We ended up having to walk to the nearest rental location and had zero help from the front desk. Could not tell us where to go for reputable service or best price. Paid significantly more that we would have if we had booked in advance to pickup from the airport. Friendly team but no action. Did not meet the expectations they set, cost us money and time. July 7, 2014
Rated 5.0 out of 5.0 by great weekend stay! Everything about my stay was exceptional. The courtesy and willingness to assist from the front desk staff, the cleanliness of the facilities/guestroom as well as the proximity to restaurants/supermarket/bus stations. The only two issues I had was that we could hear a child throwing a tantrum three rooms down, not the hotel's fault but also not sure how soundproof the rooms are. And also there was no changing room by the pool so you basically had to either walk through the hotel (which was full of business guests) or try changing poolside. Other than that it was great. July 2, 2014
Rated 5.0 out of 5.0 by A wonderful place away from home I recently stayed at the Hotel Indigo San Jose Forum Costa Rica, I can not say enough positive things about the accommodations and the people who work there. If you are looking for a truly enjoyable stay where you will feel welcomed and taken care of this is the place for you. Everything from onsite amenities to the breakfast of your choice every morning, this was truly a positive experience in a visit to a place I had never been to a country I had never visited. I will surely be back and I would suggest you put it on your list of destinations. June 23, 2014
Rated 5.0 out of 5.0 by Stay in Costa Rica on business Great Staff, clean, efficient hotel. good location near the airport, and many restaurants. Near the multiplex mall for those who like to shop. June 23, 2014
Rated 5.0 out of 5.0 by a great stay the staff is wonderful, helpful and very friendly. bed was very comforrable. would have liked more window light in the room. do like the separartion of the bedroom from the rest of the room. i will definately stay there again and refer people here. thank you!! erica June 16, 2014
Rated 5.0 out of 5.0 by Outstanding I traveled to Costa Rica for business purposes. The hotel was clean, comfortable and well maintained. The staff was very indulgent. The front desk and dining attendants were particularly solicitous. And as good as they were, an extra nod goes to Harley and Luz who went the extra mile to provide outstanding service regarding the amenities, information regarding local attractions, directions, advice on where to dine, how much to pay for cab fare, etc.. I enjoyed my stay and would recommend it to others. Great job! Pura Vida! -Mac December 19, 2013
Rated 5.0 out of 5.0 by Excellent place to stay The Room was amazing! Nice sized, modern, confortable... Perfect!! Extremely clean!!! The space management was excelllent... The service was on top, with very friendly and helpful personnel. What is more, it is very well located to start your day or evening with shopping, places to eat and things to do located right around the corner... This will remain the place for my fiancee and I for when visit the town. November 21, 2013
Rated 5.0 out of 5.0 by GREAT FACILITY GREAT SERVICE WE HAVE STAYED AT HOTEL INDIGO ON 3 OF OUR LAST 4 VISITS TO SAN JOSE. WE SHOULD HAVE STAYED THERE ON THE OTHER BUT IT WAS BOOKED FULL. WE HAVE STAYED AT MANY 5 STAR HOTELS IN OUR TRAVELS, AND HOTEL INDIGO PROVIDED AS GOOD, OR BETTER AN EXPERIENCE AS ANY OF THEM. THE FACILITY IS PLEASING TO THE EYE AND WELL MAINTAINED. THE AMENITIES AND ROOMS ARE TOP FLIGHT. THE LOCATION IS GREAT, A VERY SHORT WALK TO GOOD EATING ESTABLISHMENTS AND SHOPS. THE VERY BEST QUALITY OF THE HOTEL WAS THE STAFF. EVERONE FROM JOSE, AND THE OTHER FRONT DESK PEOPLE, TO THE CONCIERGE, AND SECURITY PEOPLE MADE US FEEL LIKE VALUED AND HONORED GUESTS. THIS IS WHAT A HOTEL EXPERIENCE SHOULD BE. October 2, 2013
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