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Candlewood Suites Houston NW - Willowbrook

8719 FM 1960 West

Houston, Texas

77070

United States

入住:3下午

退房:12下午

最低入住年龄:21

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Houston NW - Willowbrook 8719 FM 1960 West

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宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
82%
推荐此酒店

整体体验

4.3

基于 319 评论
82%
推荐此酒店

Ratings Breakdown

319评论

  • 5 星级
    210
  • 4 星级
    41
  • 3 星级
    30
  • 2 星级
    14
  • 1 星级
    24

Still waiting on refund

By

2021 九月 08

I have been back and forth with this hotel for 11 days now to get my money back. We planned to stay for Hurricane Ida and then decided that we didn’t need to evacuate. Cancellations were all done before noon on the 28th. Cancellation policy said as long as they were cancelled before 6 pm on 28th I would not be charged. I was charged. It has been a nightmare trying to get my money back. I stayed on hold 5 times yesterday totaling over 1 hour and no one ever came to phone. I even did the call back where they call you back. It’s been over 24 hours and no one has called back. I do have a claim open. I was supposed to receive a response back within 48 hours - it’s been 6 days. We were very excited to find a room for such an affordable price with a kitchenette in it since we have food allergies that prevents eating out difficult when we travel…..but after this experience I will never book with this hotel.

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Very nice place to spend a few days

By

2021 八月 26

platinumelite

Comfortable, spacious room. We enjoyed our time amd will stay again.

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Comfortable and good pricing

By

2021 八月 11

The clerk that checked me in I didn’t get to get his name but he was completely dismissive and with attitude. I wonder if that’s how he treats his loyal guest to the brand I travel a lot and I didn’t appreciate the attitude. But what made it up was the young lady that helped me extend my stay I also didn’t get to get her name but she was awesome!!! I mentioned to her that I needed to extend and she gladly helped me and apologize for the other clerks attitude. Good job having a clerk like that!

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Fair

By

2021 八月 08

club

The first room didn’t have working cable tv. Door was broken and didn’t close properly. Was told no complimentary breakfast available. Only 1 package of decaf coffee in room. Second room
Was put in smelled like cigarettes really bad.

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Another nice IHG hotel

By

2021 八月 04

platinumelite

As always, consistent, top quality place to stay. Definitely recommended. Just a little tough to find, though.

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フロントの印象が良い

By

2021 八月 02

platinumelite

フロントの対応が、表情も明るくて大変好印象だった。ヘアドライヤーが壊れていたのは少し残念だったが、言えば直ぐに交換してくれる。

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Great Value for price

By

2021 七月 12

It was a good stay. Amenities were a plus. Not many issues with room.

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Great Service!

By

2021 七月 12

platinumelite

After the complications I had received earlier at another hotel, they were caring and compassionate about my situation. Loved everything about this hotel!

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You get what you pay for

By

2021 七月 10

club

Ive stayed here many times over the last 4 years. Check-in was quick and easy. The hotel is close to a lot of different places. Getting in and out of the hotel is a headache though. The hotel needs some upgrades but its quiet and comfortable for the most part. It's clean and has transformed to nonsmoking which is good. I dont like that they allow pets on the property though. For the price they should provide better amenities but it's a 2 start hotel at best. No thrills and frills here.

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Desafortunadamente la peor experiencia

By

2021 七月 09

Yo soy cliente de la cadena IHG y me encantan sus hoteles, nunca había tenido una situación como ésta y me decepcionó mucho el hotel y que no hayan tenido los cuidados que siempre tienen en los demás hoteles. Es una pena que la limpieza no sea prioridad para este hotel en particular porque daña la imagen de la marca. Creo que durante años han llevado muy buena reputación, ojalá y hagan algo en este hotel en particular y así mantengan su buena reputación.

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La peor reservacion de mi vida

By

2021 七月 05

Reservé una habitación en específico, la cual cuando llegue no hubo disponibilidad de ese tipo de habitación y me dieron una habitación supuestamente mejor ubicada pero era más pequeña y no era lo que yo esperaba. Pero el problema grande fue que la cocina estaba infestada de cucarachas. La primera vez que me había quedado en el hotel (un mes antes) todo excelente, pero esta segunda ocasión pésimo, no puedo creer que no desinfecten o limpien correctamente las habitaciones y tengan ese tipo de problemas. Solicite de inmediato el cambio de habitación y ya no hubo problema en la siguiente habitación pero si preferirnos cambiarnos del piso de hasta abajo al tercero para no tener la misma problemática. La verdad es que estoy muy decepcionado y no recomiendo se queden en ese hotel en particular. La cadena de IHG se me hace excelente, pero desafortunadamente en esta ocasión tuvimos una muy mala experiencia con este hotel en particular.

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Great service and friendly staff.

By

2021 六月 22

I like the furniture. The layout was extraordinary compared to most other hotels. Staff was helpful and friendly.

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