Gästeberichte
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84%
Dieses Hotel empfehlen
Gesamterlebnis 4,3
84%
Dieses Hotel empfehlen
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Staybridge Suites Amarillo-Western Crossing
36 Western Plaza Drive
Amarillo, Texas
79109
United States
Check-in: 15Uhr
Check-out: 11Uhr
Mindestalter für Check-in:21
Amarillo-Western Crossing 36 Western Plaza Drive
Entfernung vom Flughafen
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Clean and great service
ByDazedHaven
06. Mai 2022
Always clean. Friendly staff. Attention to prioritizing guest needs.
Staff was great!
ByBKose
27. April 2022
Staff was great at this location. I went to put the trash out by my door and the door shut behind and just as housekeeping was walking by. We both looked at each other with a "UH OH!" look then laughed as she said, "I got you, its okay!" I had a couple of delivery's from my main office and they let me know as soon as they arrived. I travel with my dog and they were very nice about her being there. The dog run was kept VERY CLEAN!!! I was comfortable the whole stay and look forward to going back next month.
Some friendly Staff
ByStacy019
31. März 2022
The young lady that checked us in was amazing. she works the entire weekend and always greeted us as we were leaving or coming from the property. The lady that worked breakfast on Sunday was extremely rude and hateful. They were running out of a lot of items on a food bar and anytime anybody asked for something she had an attitude when she got it. we were not the only customers down there that asked for stuff that she had an attitude with. There were other guests that were staying there that commented on her attitude as well as us. She acted like she did not care about her job and was offended anytime she was asked for something. When she did get it for us she was very hateful about it.
Hotel ignores bookings
Bytraveler591
21. März 2022
We booked this hotel in advance via hotels dot com. After driving about 500 miles, tired and hungry we finally arrived to the hotel to figure out that booked room (2 queen beds) is not available. We were proposed to look around for other hotels (Saturday night) or stay at 1 king bed room. Well, 1 bed for family of 4 is still better than sleeping under the open sky. So, we agreed to stay to avoid even more stressful night. Sleeping on the floor is not the end of the world. You would think we were compensated for the inconvenience. Wrong. Were charged about hundred more compared to what has been "guaranteed" in our booking. In summary, hotel did not honored neither room type nor booking price.
Appears that customer satisfaction is not among values of this business. If you want to avoid stress and inconveniences, avoid this hotel.
Ready for remodel, but great staff
BySATX2000
12. März 2022
We have stayed here before, when it was newer, and loved the extra space for our family. This time everything seemed well used, and in need of care. The first room we were given had stains on carpet, marks on walls, dirty living room chair and broken couch. The staff were extremely helpful and friendly, and moved us to a room in better (but still not perfect) condition. We will stay here again- only because of the great staff and spacious suites. We were told that this hotel is up to be remodeled this year, and hopefully that will happen, as it is in great need of paint, new furniture and new carpets. Breakfast was also lacking compared to what we remember.
Dirty Rooms
ByKAW27
16. Dezember 2021
The rooms here are filthy. Dog hair everywhere, long hairs in the shower, footprints on the bathroom tile that we didn't make. Toilet was not working and we had to fix it. Ice maker not working. We found bed bugs in the couch and brought them to the front desk. They moved us to another room that was equally dirty. Hotel Management is very unresponsive and doesn't return phone calls.
visiting Amarillo
Bysimple fenceman
16. Dezember 2021
good place to stay. Convenient to downtown and interstate
Dirty room
ByTG1234
14. Dezember 2021
My room was not very clean at all. The bathroom door looked like someone had defecated all over it.
Stay here
ByBGMohr
12. Dezember 2021
Great place to stay. Good food is close by and it’s close to the highway but not close enough to hear it.
Pretty Good
ByPlutoslipped
08. Dezember 2021
Typical suite - used reward night. Only complaint is “no regular coffee” in the room (only decaf). Lobby coffee was lukewarm.
Uncomfortable bed. No room cleaning x three days.
ByJerry
07. Dezember 2021
Our 50th wedding anniversary and service, breakfast was poor. Out of bacon by 8:00AM. Trash not emptied x three days. No towels x 2. Days in room. Went to desk for towels.
No Masks Worn
Bytraveler
03. Dezember 2021
Masks are not being worn by the staff or clientele. The common area was always dirty. I had to turn up the thermostat to 76 to try to keep the rooms warm.