Rated 4.1 out of 5 by 436
Rated 5.0 out of 5.0 by Corvinus Excellent Customer Service and Response
We didn't realize that we had to make a booking for shuttle service from the ferry terminal to hotel, however when we made a call to the hotel, the operator was quick to identify us by our names and within 15 minutes, a shuttle service was sent.
September 22, 2016
Rated 5.0 out of 5.0 by nicholas2225 床铺舒适，服务一流
September 16, 2016
Rated 2.0 out of 5.0 by Verified Reviewer Family getaway in Batam
The staff attentiveness and service were excellent. But the resort facilities and structure needs to be maintained more often. Many are breaking down or have broken down.
September 14, 2016