Rated 4.5 out of 5 by 1151
Rated 5.0 out of 5.0 very convenient location
location is excellent, just opposite to an entrance of Port Authority Bus Terminal, and near to subway station. Also close to Time Square.
Breakfast is good.
Toilet need some improvement.
October 8, 2015
Rated 4.0 out of 5.0 by Kat 2 Great service
Good location close to Times Square without being in the middle of the action of Times Square. Hotel and rooms have been newly refurbished. We stayed in a corner room with 2 double beds, beds were very comfortable. We loved having the kitchenette to reheat food and the refrigerator is full sized. A good selection of food is provided at breakfast, and it gets very busy. However, they open up the bar area to provide extra seating for breakfast, so we always found a seat. Breakfast and Wi-Fi included in the price. All staff were very friendly. Social drinks are on Tuesday - Thursday and they provide wine and snacks (rotating menu) , the food was excellent- we didn't need to eat dinner. The only negative is you sometimes have to wait a few minutes for the lift if you are staying on the higher floors at peak times. This only happened twice in our 7 night stay. There is also a complimentary laundry in the basement, you only need to purchase washing powder from the vending machine. We would definitely stay here again.
October 7, 2015
Rated 3.0 out of 5.0 by CScout Clean, but Definitely Not a Suite
This hotel was packed with people, making the common areas difficult to navigate during peak times (ie, breakfast).
The check in process could have been smoother, the reservation told the hotel I'd arrive at 2p but when I arrived, my room was not ready (I received my check in phone call at 4:15p when the official check in time is 4p).
Waiting for an elevator was annoying, but with 32 floors in NYC, it can be expected.
The room itself was clean but there was no beverages in it like all of the promotional photos indicate. The "suite" was just a regular hotel room with a second sink.
October 6, 2015