NO.4568, Bao'an Avenue
Shenzhen, Guangdong
Chine continentale
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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
85%
Recommander cet établissement
Impression générale 4,1
85%
Recommander cet établissement
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Elegant hotel, uneven standard
ByWatermoonclouds
janvier 09, 2025
Location not particularly convenient; entrance a bit hidden--far better to add a secondary entry point on Bao'an Road.
Hotel and room very elegant & well-designed--even better than IC, Indigo & CP in China, which are better than those in the UK or US to begin with. Front-desk staff very courteous.
Which makes one wonder why food quality is sub-Hualuxe: roughly at Holiday Inn level. With few guests for a new hotel, breakfast food quantity & variety can be rightly cut to reduce wastage; there were too many mediocre dishes (especially dim-sum & rice rolls), nothing memorable in quality (EVEN has better-quality breakfast, not to mention IC, Indigo & CP).
Reduced executive lounge benefits pose a real issue. PM tea is fine, but happy hour is limited to 1 bowl of noodles with a "randomly assigned" cold dish with NO choice; there are varieties one may not eat (e.g. chicken's feet, spicy lotus root). In IHG China hotels, happy hour is a mini-buffet where (1) free choice is a basic principle; (2) we can eat to the full. I have never wasted food in my life, but the above points are basic logic. I've stayed at HI Shenzhen Nanshan; with a lounge under decoration, they maintained a mini-buffet on 1/F. I just stayed at CP Zhongshan Wing On city; with very few guests one night, they offered a small menu with choice, and even the main dish could be reordered (no wastage). Hualuxe's happy hour is unworthy of its brand. The lounge can be closed until it makes better sense to reopen, but there is a smarter, less miserly way to maintain standards. As a last resort, even cancelling pm tea and doing a better-quality happy hour mini-buffet makes better sense.
UN EXCELLENT SERVICE
ByTrillion power
décembre 31, 2024
This hotel has the great sevice. Its winter here. And the room is a little bit cold for me. Hence, I feedback that to the counter and the manager provide electric heater immediately. Its a good service experience.
Great Hotel and Wonderful staff
ParMike
décembre 31, 2024
I stayed at the Shenzhen Bao'an on Christmas Day for one night as I had an early flight the next morning, the Hotel had a great buffet Christmas Dinner and the Staff were very attentive. The Front desk clerk during the morning checkout was very helpful. I believe her name was Anna.
CHAN
ByChingking
décembre 30, 2024
A NEAT AND TIDY HOTEL
STAFF ARE FRIENDLY AND HELPFUL
Great family stay!
ByMiguel
décembre 28, 2024
I stayed with my family, booked 4 rooms. Form the very first minute Shaheen and Alan, took care of us and made sure we felt at home, they paid attention to every detail. Check-in was fast and smooth. We had some issues during our stay but both Alan and Shaheen were very proactive and provided quick and creative solutions. Hannah in the Chinese restaurant dlivered for us a 5 star fine dining experience both times we went there.
Facilities are new and amazing. Staff is very nice, very proactive and very well trained. We will come back there for sure!
很棒的旅途
ByAloney
décembre 27, 2024
很棒的位置，设施很新，服务态度很好，前往机场非常方便，20分钟车程，以后差旅的首选
早餐可以营业到更晚，这样可以有更灵活的时间安排
bonne expérience
Bytxtzl
décembre 12, 2024
thanks help from shane wang, the front office manager.
Perfect Stay
ByHans
décembre 11, 2024
We have been there for 1 week and there was nothing that wasn't Bad, People who work where so nice and friendly.
The food was more than enough.THe rooms where clean and luxoury .
I only can tell to make a reservation in this Hotel..
Thanks for the comfortable stay.
超级差的服务与低质量的酒廊替代
ByKyr N
décembre 11, 2024
迷你吧是空的，真的很差！
早餐厨师态度恶劣，并且居然不戴手套下手抓食材。
房间内电话一开始是坏的。
酒廊没有开放，下午茶替换成了一些点心，晚餐替换成了两碗面。真的很差。没有饮料没有酒。
消失的欢迎水果与未开放的酒廊
ByKyr N
décembre 11, 2024
订房及办理入住都很晚了，前台说由于厨房，欢迎水果会在明天一早送到房间。特意等到了中午11:57才出门退房，但是一直没有提供欢迎水果。
上周入住的时候表示这周一（也就是入住日）行政酒廊会开放使用，但是依旧没有。是觉得不会连续入住糊弄欺骗我的吗？
Not bad experience here
Bybruce
décembre 04, 2024
The hotel entrance is hard to recognize, but the location is decent and there are many places to eat nearby. The soundproofing in the room is good, and the bed is comfortable to sleep on
New and Promising
Bydixi_et_01
décembre 02, 2024
I have previously stayed at Hualuxe hotels in China and left with positive impressions due to both the design and the attention to detail. When I noticed the newly opened Hualuxe hotel in Shenzhen, I made a reservation as soon as I could.
The hotel's distinctive and impressive design immediately catches your eye. The hotel has been open for about two weeks, so it still feels like it's in the dry run phase. For example, the lounge has not opened yet and is still under construction. As a result, lounge services are partially offered in one of the restaurants. During Happy Hour, the food options were limited to just three types of noodles. Afternoon tea is served at the lobby bar, but, again, there are access and selection limitations.
On the other hand, you do get the impression that the staff is quite inexperienced and that their in-service training is not yet fully completed. For example, they seem unaware of the lounge services. In the restaurant where the lounge service is provided, the staff insisted on charging for a second plate of food, which was a bit surprising.
Despite all this, it should be noted that the staff is very well-intentioned. In particular, the managers, Mr. Leo, and Ms. Shaheen, made every effort to assist with anything I needed.
I can say that the breakfast options were positive. The bakery section, in particular, had a wide selection and high quality that I rarely encounter even at Intercontinental hotels in China.
I believe that within a few weeks, the hotel will have addressed its shortcomings, and the staff will have gained more experience, bringing the hotel closer to being truly top-notch.