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Holiday Inn Resort Alpensia Pyeongchang

225-3 Yongsan-ri

Daekwallyeong-myeon,Pyeongchang-gun

Gangwon-do

232-952

Korea, Republic of

Check In: 3PM

Check Out: 12PM

Check-in Age:18

E-mail Hotel

82 33 3391240

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Alpensia Pyeongchang 225-3 Yongsan-ri Daekwallyeong-myeon,Pyeongchang-gun

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property

Overall Experience

4.5

based on 195 reviews
96%
Recommend This Property

Ratings Breakdown

195reviews

  • 5 Stars
    122
  • 4 Stars
    62
  • 3 Stars
    7
  • 2 Stars
    3
  • 1 Stars
    1

酒店員工很友善

By

08 March 2017

酒店員工語言很好,也非常樂意幫助
解答詳盡仔細
房間用品充足,乾淨整潔,非常感謝
下次也會再來這家酒店,各種設備也很充裕
食物價錢合理

Posted byHotelStaff
11 March 2017
Dear 'Karbi' Valued Guest, Warm Greetings from Holiday Inn Alpensia Pyeongchang Resort . Thank you very much for your stay with us and also taking the time to convey your valuable comments regarding your recent experience with us. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. Thank you for your valuable comment once again, and we look forward to welcoming you back to Holiday Inn Alpensia Pyeongchang Resort in the near future. Thank you. Anna Kim Duty Manager
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床舖舒服,服務良好

By

05 March 2017

club

服務人員熱心並具耐心,協助解決入住問題,感謝提供良好服務,讓這次渡假順利並愉快,舒適的床舖與美味的早餐,讓這次渡假在渡假村中有放鬆的感覺。

Posted byHotelStaff
11 March 2017
Dear 'Evelyn' IHG Rewards Club Member, Warm Greetings from Holiday Inn Alpensia Pyeongchang Resort . Thank you very much for your stay with us and also taking the time to convey your valuable comments regarding your recent experience with us. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. Thank you for your valuable comment once again, and we look forward to welcoming you back to Holiday Inn Alpensia Pyeongchang Resort in the near future. Thank you. Best regards, Anna Kim Duty Manager
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Everything was perfect except the bar service

By

03 March 2017

platinumelite

I would like to share with you regarding uncomforable experience I had in the edlweiss located in the first floor. My family visited there for grabbing a bite in the early evening on Feb.26. I ordered two straberry waffels for my kids. When the food was served to my family, I realized that the waffles were not freshly made. They were not warm enough when they were being served. The texture is very crumbly which could either mean they were frozen waffles from the supermarket or simply leftover from the day. What a disappointment! Other than that, the resort is awesome.

Posted byHotelStaff
04 March 2017
Dear 'cancun' IHG Rewards Platinum Elite Member, Warm Greetings from Holiday Inn Alpensia Pyeongchang Resort . Thank you very much for your stay with us and also taking the time to convey your valuable comments regarding your recent experience with us. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. However we would like to express our sincere apology for the inconvenience experience with quality of waffles at Edelweiss lounge. So your comment has been taken to Hotel Management team to improve the service in the future. Thank you for your valuable comment once again, and we look forward to welcoming you back to Holiday Inn Alpensia Pyeongchang Resort in the near future. Thank you. Anna Kim Duty Manager
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Отель, катание на лыжах

By

02 March 2017

Рекомендую курорт для комфортного проживания и катания на лыжах. Очень хороший аквапарк . В общем курорт очень понравился , всем рекомендую!!!

Posted byHotelStaff
04 March 2017
Dear 'Гоша' IHG Rewards Gold Elite Member, Warm Greetings from Holiday Inn Alpensia Pyeongchang Resort . Thank you very much for your stay with us and also taking the time to convey your valuable comments regarding your recent experience with us. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. Thank you for your valuable comment once again, and we look forward to welcoming you back to Holiday Inn Alpensia Pyeongchang Resort in the near future. Thank you. Anna Kim Duty Manager
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Хороший отель

By

01 March 2017

club

Мы уже не первый раз останавливаемся в этом районе и в этом отеле. Отель отличный - удобное расположение, приветливый персонал, чисто, комфортно. Но...Мы путешествовали с грудным ребёнком. Не предоставляют детские кроватки - это минус. Они есть, но для детей до 6 мес. Остальным куда деваться? В ванной комнате полы холодные. После вечерних катаний хочется зайти в тёплое помещение, принять душ. А в ванной попросту холодно. Очереди на завтрак - ужас. Если идти в 7-8 утра - никаких проблем. После 9 утра можно было простоять в ожидании столика 20 мин. Для путешествия взрослыми, с взрослыми детками - хороший вариант.

Posted byHotelStaff
04 March 2017
Dear 'AleksA0382' IHG Rewards Club Member, Warm Greetings from Holiday Inn Alpensia Pyeongchang Resort . Thank you very much for your stay with us and also taking the time to convey your valuable comments regarding your recent experience with us. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. However we would like to apology for the inconvenience experience with temperature in the room. So I would like to suggest to stay Korean Ondol Style room that you can make heat on the floor. But you need to consider that sleep on the floor because mattress are not set up. But it can be good experience as well. And regarding breakfast, we were also trying to figure out how we can do solve the issue. Your comment has been taken to Hotel management team to improve the service in the future. Thank you for your valuable comment once again, and we look forward to welcoming you back to Holiday Inn Alpensia Pyeongchang Resort in the near future. Thank you. Anna Kim Duty Manager
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環境很好

By

01 March 2017

club

環境很好 方便滑雪 但只有6條雪道 但有1條不開放 1條初學者 正確來說只有4條可用 有其他娛樂 但餐廳類別較少 有職員解釋時比較無耐心 但最後都有幫忙到

Posted byHotelStaff
04 March 2017
Dear 'Mancy' IHG Rewards Club Member, Warm Greetings from Holiday Inn Alpensia Pyeongchang Resort . Thank you very much for your stay with us and also taking the time to convey your valuable comments regarding your recent experience with us. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. However we would like to express our sincere apology for the inconvenience experience with delivered service quality at restaurant. So your comment has been taken to Hotel management to improve the service in the future. Thank you for your valuable comment once again, and we look forward to welcoming you back to Holiday Inn Alpensia Pyeongchang Resort in the near future. Thank you. Anna Kim Duty Manager
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Clean spacious rooms, great shower!

By

22 February 2017

platinumelite

Really convenient to slopes, too bad the mountain isnt great for snowboarding, but not hotel's fault

Posted byHotelStaff
04 March 2017
Dear 'Helobelo' IHG Rewards Platinum Elite Member, Warm Greetings from Holiday Inn Alpensia Pyeongchang Resort . Thank you very much for your stay with us and also taking the time to convey your valuable comments regarding your recent experience with us. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. Thank you for your valuable comment once again, and we look forward to welcoming you back to Holiday Inn Alpensia Pyeongchang Resort in the near future. Thank you. Anna Kim Duty Manager
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床鋪舒適,環境一流

By

18 February 2017

club

但check in時時間太晏,check out時間又太早了,其他服務都ok,我已好幾次光顧hpliday inn hotel !

Posted byHotelStaff
04 March 2017
Dear '匿名' IHG Rewards Club Member, Warm Greetings from Holiday Inn Alpensia Pyeongchang Resort . Thank you very much for your stay with us and also taking the time to convey your valuable comments regarding your recent experience with us. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. Thank you for your valuable comment once again, and we look forward to welcoming you back to Holiday Inn Alpensia Pyeongchang Resort in the near future. Thank you. Anna Kim Duty Manager
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景观一流

By

17 February 2017

club

希望贵酒店能加强对别的代理预定平台的监管,使那些平台上关于预定的信息更加准确详实一些。比如这次我是在某app上预定的该酒店,非常想入住能看到滑雪道的房间,预定时看到一些写着village view,一些没写且价格不菲,我以为没写的就是slope view,于是预定了,之后才被告知也是village view,又加了钱才升级到slope view,希望酒店这方面能改进下,谢谢

Posted byHotelStaff
01 March 2017
Dear '乖乖小锅盖' IHG Rewards Club Member, Warm Greetings from Holiday Inn Alpensia Pyeongchang Resort . Thank you very much for your stay with us and also taking the time to convey your valuable comments regarding your recent experience with us. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. However we would like to express our sincere apology for the inconvenience experience with confusion of room type on the agent web site. So your comment has been taken to Sales team to improve the service in the future. Thank you for your valuable comment once again, and we look forward to welcoming you back to Holiday Inn Alpensia Pyeongchang Resort in the near future. Thank you. Anna Kim Duty Manager
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設備完善,餐飲一流

By

15 February 2017

club

在舒適的酒店環境享受完善的配套設施,一家人共渡了難忘的愉快時光!餐飲提供多元化的選擇,不會刻板!房間內部也整潔衛生,工作人員有禮,客人賓至如歸

Posted byHotelStaff
28 February 2017
Dear 'Tammy' IHG Rewards Club Member, Warm Greetings from Holiday Inn Alpensia Pyeongchang Resort . Thank you very much for your stay with us and also taking the time to convey your valuable comments regarding your recent experience with us. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. However regarding Room service operation time, your comment has been taken to Hotel management team to improve the service in the future. Thank you for your valuable comment once again, and we look forward to welcoming you back to Holiday Inn Alpensia Pyeongchang Resort in the near future. Thank you. Anna Kim Duty Manager
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Pillows and etc,...

By

14 February 2017

club

Thought it was cute for firnishing 2 different firmness of the pillows. Breathtaking view of the slopes from the room made all the differences. I don't think the place was fully booked but the parking spaces were overcrowded so was the breakfast buffet.

Posted byHotelStaff
28 February 2017
Dear 'Fishingboat' IHG Rewards Club Member, Warm Greetings from Holiday Inn Alpensia Pyeongchang Resort . Thank you very much for your stay with us and also taking the time to convey your valuable comments regarding your recent experience with us. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. However regarding Room service operation time, your comment has been taken to Hotel management team to improve the service in the future. Thank you for your valuable comment once again, and we look forward to welcoming you back to Holiday Inn Alpensia Pyeongchang Resort in the near future. Thank you. Anna Kim Duty Manager
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積極細心的服務

By

12 February 2017

club

超乎所想的住宿體驗。無論服務,環境都非常優美,員工耐心協助使我們能準時到抵機場,更記得提醒我們預約私人包車服務,讓我們能在凌晨6時到達巴士站,而且協助所有語言上的不便。環境清新優雅,5 分鐘路程就能到達滑雪場及所有餐廳。唯一美中不足是送餐服務只維持到晚上9:30,希望下次能一嘗酒店美食。

Posted byHotelStaff
14 February 2017
Dear 'Wini' IHG Rewards Club Member, Warm Greetings from Holiday Inn Alpensia Pyeongchang Resort . Thank you very much for your stay with us and also taking the time to convey your valuable comments regarding your recent experience with us. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. However regarding Room service operation time, your comment has been taken to Hotel management team to improve the service in the future. Thank you for your valuable comment once again, and we look forward to welcoming you back to Holiday Inn Alpensia Pyeongchang Resort in the near future. Thank you. Anna Kim Duty Manager
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