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Candlewood Suites Syracuse-Airport

5414 South Bay Road

(Town Of Salina)

North Syracuse, New York

13212

United States

Check In: 3PM

Check Out: 12PM

Check-in Age:21

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Syracuse-Airport 5414 South Bay Road (Town Of Salina)

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.4

based on 407 reviews
92%
Recommend This Property

Ratings Breakdown

407reviews

  • 5 Stars
    270
  • 4 Stars
    79
  • 3 Stars
    27
  • 2 Stars
    13
  • 1 Stars
    18

Best in Hotels

By

24 April 2017

platinumelite

We have traveled to many states and have stayed in a variety of hotels but nothing compares to Candlewood Suites!
Candlewood has everything you'd hope to receive in booking, staying and comfort. We appreciate the cleanliness, convenience and overall atmosphere of these hotels. The rooms are not your average room either....they are very spacious!! Also, the convenience of a "kitchen" to access in your own room is a wonderful bonus!
The staff at Candlewood have always been the best!, On one occasion, our son became sick in the middle of the night and the stafff completely understood and were awesome in their willingness to provide help with supplies and cleanup. Most professional and courteous!
We love Candlewood Suites and highly recommend booking each and every stay with them!

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IHG doesn't honor rewards

By

24 April 2017

platinumelite

As I've said before we are faithful to IHG hotels and credit card but will not be soon since you don't honor your rewards programs. There are many other choices out their for business and lesuire that will honor their rewards programs.

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Value

By

21 April 2017

club

Excellent value for the price. Easy access to highways and airport.

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Great location for the airport

By

17 April 2017

Very frustrating checking into the hotel
The front desk clerk claimed all 4 of my credit cards were invalid in his card reader. I just used one of them 1 hour earlier for food and another the next morning for gas
The clerk was real pain and I'll be sure to bring every card that I own so that he can get one to read. Location is great next to the airport, but staff could use some training about their job. I have stayed here before without problems

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great service easy check in friendly shuttle driver

By

16 April 2017

club

desk clerk was friendly and accommodating
telephone reservations easy to make
shuttle drive and desk clerk explained late night arrival on calling a cab

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pleasant surprise

By

05 April 2017

club

This was my first stay with Candlewood Suites. My room was clean, comfortable, and the recliner a nice lagniappe. Bathroom was nice. Front desk staff and shuttle guy were really nice. I ran into two single lady travelers who say they always stay there on business. Will definitely stay next time I'm in Syracuse!

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stay in Syracuse

By

04 April 2017

what a wonderful place to stay great family atmosphere from the super friendly front desk who are always willing to help and always have cookies. to the super friendly manager Meg who is a rain of sunshine each day and always there to help day or night and don't forget the maintenance staff super guys always there for you. really great place to stop

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Excellent Stay

By

03 April 2017

Great place for long stays. The kitchen is adequate for all sorts of cooking. I just wish if they could modernize the environmental control system.

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Dirty rooms

By

02 April 2017

This was the second time that I had dirty bedding during my many stays at this establishment. This time the bathroom was also obviously dirty. There was dried urine on the rim. The fire alarm went off for about 20 minutes, but the staff told us we didn't have to leave as someone burned something in their room we just had to wait for the firemen to come and shut off the alarm. The front desk staff were great, very personable and helpful. The cleaning crew on the other hand leaves a lot to be desired. I was here on business and given the choice wouldn't choose this establishment again.

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comfy room

By

30 March 2017

platinumelite

Room was comfortable and had a recliner in it that was a bonus. Glad we stayed there.

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Dog friendly

By

30 March 2017

Candlewood suite got everything we need, its dog friendly, Tge room is really comfortable.

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Cozy and homelike

By

15 March 2017

club

I only stayed one night after a conference but I didn't want to eat out alone so I stopped at a grocery store to get dinner to take back. The new mattresses were surprisingly comfortable....I never sleep well in a hotel bed and was actually surprised that I did.

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