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Candlewood Suites San Antonio NW near SeaWorld

9502 Amelia Pass

San Antonio, Texas

78254

United States

Check In: 3PM

Check Out: 12PM

Check-in Age:18

E-mail Hotel

1 210 5237666

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San Antonio NW near SeaWorld 9502 Amelia Pass

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.3

based on 203 reviews
88%
Recommend This Property

Ratings Breakdown

203reviews

  • 5 Stars
    123
  • 4 Stars
    42
  • 3 Stars
    16
  • 2 Stars
    11
  • 1 Stars
    11

Great, but breakfast would be nice.

By

21 June 2017

club

This is a very nice place to stay. I love the suites. Beds are very comfy. Staff is great. Very clean. Popcorn is a nice touch.

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Highly disappointed

By

20 June 2017

club

As stated before, your employees didn't tend me right away because she was talking to a male friend who was at the counter with her. They were looking through his phone and ignored the fact that I was there. I finally dropped my luggage purposely so that they new I was not waiting any longer. I asked if they were don't and her male friend said he wasn't checking in he was simply visiting her. That it turn made me more upset as I had been on the road over two hours and had trouble finding the hotel.
After checking in and entering my room, I noticed a smell in it like if someone had just heated up or cooked something on the stove. I figured maybe it was another guest's room and the scent lingered into mine but when I stepped out into the hallway I didn't smell anything. I let the front desk know and she said to give it some time to go away and that they had not other rooms available for me to move to. Funny thing is that when I checked in she asked if I wanted my room upstairs or first floor. So that right there tells me there were vacancies still available. I checked out in Saturday morning and let the girl know that I wasn't happy with the room and that I wanted a manager to contact me. She told down my information but to this day I have yet to receive a phone call or email. I went and checked into another hotel rather than stay another night in a smelly room.

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Comfortable

By

20 June 2017

Guests get warm welcome by the friendly staff. Room are very clean. Homely environment. The cleanliness is what makes this hotel very unique. No stains on the bed or towels.

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Asked to email reciept

By

15 June 2017

called to get my receipt emailed and young lady stated they were really busy on a Thursday 4pm and it would take about 4 hrs to get me email. I told her the online was not working and she nicely stated that I would get my email after 8pm. WOW .. so being a platinum elite customer expected better customer service.

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cobro de habitacion

By

15 June 2017

a las 12 me.hicieron el cargo de la siguiente noche
no considerando q tenia late check out
llegando al hotel lo cancelaron

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Courteous staff but poor room

By

07 June 2017

The staff at the San Antonio location were friendly and courteous, and listened to my concerns with sincerity. However, the room was one of the worst experiences that I have had in my many years of business travel. I checked out 6 days early primarily because of the poor to non-existent wifi connection, which is a must for me because of business. The suite furniture was worn and dirty, and the floors, both carpet and tile, were filthy. The amenities were far below the standards to which I am accustomed.

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Comfortable bed and great service

By

06 June 2017

platinumelite

Excellent, very clean and nice hotel, friendly staff

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Wonderful

By

02 June 2017

Don't pass this place by. Very clean and very accommodating staff. We were treated like royalty by the accommodating staff.

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Awesome location, rate, service.

By

30 May 2017

club

As said earlier in this review, I am military moving from one home to another and was having issues with my landlord and home builder as well as finding a safe and affordable place for my family until I found this hotel online. It met all of our needs and some. Thanks for helping this military family/member out on Memorial Day weekend.

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Great Staff

By

30 May 2017

This hotel was very clean and the staff was helpful. The leaning locker is a great idea. The pool area was kept up nicely and the pool was clean,

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Great service, clean rooms

By

17 May 2017

Rooms are clean and comfortable, staff is friendly and helpful.

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Clean Clean Clean!

By

09 May 2017

club

Great place to stay! The staff is wonderful! Andrew

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