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Candlewood Suites San Antonio NW Medical Center

9350 Ih 10 West

San Antonio, Texas

78230

United States

Check In: 3PM

Check Out: 12PM

Check-in Age:18

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San Antonio NW Medical Center 9350 Ih 10 West

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
82%
Recommend This Property

Overall Experience

4.1

based on 280 reviews
82%
Recommend This Property

Ratings Breakdown

280reviews

  • 5 Stars
    166
  • 4 Stars
    50
  • 3 Stars
    23
  • 2 Stars
    19
  • 1 Stars
    22

Horrible Stay

By

23 June 2017

club

Stayed here for 4 nights. We had a 2 bedroom suite. After check-in my wife used the toilet, it over-flowed. We continued to have the same issue ever time the toilet was used. I went to HEB and bought a plunger, hopefully they leave it in the room for the next guess. After dinner, I showered and stood in ankle deep water during our showers for the next 4 nights. The oven was dirty, and we had 2 sets of towels to share between 5 people. The front desk gladly gave us more, but you assume that they would stock the towels a little better. I've been an IHG member for years. In my previous job, I've spent over a year at different CDW Suites. Never before have I experienced anything like this. The suites have been stripped of all the things that made me fall in love with the brand.... very disappointing. We stayed here about a year ago when my wife went to the Medical Center for a certification. The kids enjoyed it and was looking forward to the return. After this stay, I will not be returning here ever again

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Disappointed

By

22 June 2017

I was highly disappointed with the stay at this location. Not to mention I had to explain to my daughter about the adult store next door.

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Wonderful staff

By

21 June 2017

club

Pleasant place at a great price! The staff were very accommodating for Father's Day weekend

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Great Value in San Antonio Texas

By

02 June 2017

I Love this Candlewood. It is Clean, Comfortable and has a Knowledgeable and Friendly Staff. This is my First choice of Hotels when I am working in the San Antonio Market. It is easy to navigate around San Antonio given this hotels location on the Interstate and close to the loop. Another benefit is the way this hotel is situated back off the highway. It minimizes traffic noise when relaxing by the pool or under the awesome shade trees. I Will be back

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Excellent Experience!!!

By

01 June 2017

club

The suite was modern and had everything I look for when staying in a suite. The furniture was clean and the hotel was attractive. I will stay at this hotel again when in the area. The location was convenient to the Market and the Riverwalk.

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Great service very clean rooms

By

01 June 2017

platinumelite

Staff was very welcoming and room was very cleans and beds were always comfy and clean very good hotel to stay at.

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Super friendly staff and clean room

By

01 June 2017

club

My wife and I were very impressed with our stay. The exterior looks nice and clean. The parking lot was well lit. The staff was friendly and made checking in easy. They also were very nice to help take care of a clogged toilet late at night for us. The room was clean and looked brand new.

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great overnight stay

By

30 May 2017

club

Came in late at night, hotel staff were super courteous and helped my very sleepy son and I get to bed

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Fleas

By

29 May 2017

Fleas found on check out day. Staff reaction was a blank stare. Never again.

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Comfortable atmopahere

By

23 May 2017

club

Was very pleased with the room, having a recliner was important to my husband who sometimes needs to sleep in a recliner due to medical reasons

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Great rooms

By

23 May 2017

The front staff was wonderful, there was a booking error were I checked in a day late for a 1 night stay. The staff was truly amazing. They fixed the mistake, and also were very friendly with my young 5 year old. The rooms were nicer than expected, especially after seeing the outside of the hotel.

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Horrible

By

22 May 2017

I do not recommend housekeeping is horrible my dog got fleas I got bitten up

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