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89%
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Esperienza complessiva 4,4
89%
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10/10, Did stay again.
ByJackie2020
febbraio 02, 2020
My company set me up in this hotel originally. I loved it immediately for an extended stay hotel, as there were many benefits to utilize at this hotel: a 24 hour gym, 24 hour free laundry machines available, dishes provided in the room with a dishwasher (So I can cook meals without having to rent utensils), spacious rooms with tables that can accommodate both my working and personal laptops, and nice insulation between the rooms.
When my company moved me into another hotel it was a significant downstep, and when I came back to the lobby at Candlewood to get a package I had ordered, I talked to Christina at the front desk. I told her that I had been moved, and contacted my company to be moved back but that they said it wouldn't be possible for a couple of weeks. She listened to my story, and rolled her eyes and simply told me "I can get you back here." Not only was she able to get me back in that same day, but they also upgraded my original reservation at no extra cost to the company.
All of the staff here have been extremely friendly. It is a rare occasion that you are able to pass by the front lobby without the front desk clerk giving you a friendly "How are you doing?" The housekeepers have also done a very good job of cleaning my room and restocking amenities while navigating my maze of luggage.
Excellent service
ByTeda Jay
gennaio 25, 2020
Hotel staff were very pleasant. Room was cleaned in a timely manner.
The bed is comfortable and I always have fresh towels. ,
Friendly
ByBob c
gennaio 22, 2020
The people who operate this hotel is what makes this place so nice. They were very friendly and helpful.
Wonderful experince!
ByMike56
gennaio 18, 2020
This is by far one of the best IHG hotels I have stayed in. The staff was fabulous! Room was spacious and clean.
Very Nice Hotel
ByBobo
dicembre 20, 2019
Clean, quiet, accommodating, people very nice, ac worked well, nice shower, bed very comfy.
Great service
ByLiza
dicembre 18, 2019
Minor issues that can be worked out if someone wants to actually help!
Convenient room
ByJay78
dicembre 12, 2019
The rooms are more like a home, that is the best party.
Being able to cook and relax when off of work for a day.
I would prefer candle wood over most establishments
November's Comfort
BySunshine
dicembre 12, 2019
Facilities was very welcoming and warm even though we were checking in after hours the process was still very convenient.
Visiting family for Thanksgiving
ByJeannean
dicembre 11, 2019
Front desk and managers were easy to work with... any issues we had were dealt with in a timely manner.
Noisy and uncleaned room
Bydrofish
dicembre 11, 2019
I'll start with the check-in. As usual I requested my stay preferences that I would like a room away from elevator and high floor about a week in advance. This was not fulfilled and this was not acknowledged by the staff. As a matter of fact, the lady the the front desk told me I didn't let them know in advance. This is the only IHG hotel I stayed failed to acknowledge the stay preferences. So okay, I took the first floor room. They also forgot to offer the welcome amenities when I check in. When I opened the room, its not clean!!! There are someone else's dirty clothes on the bathroom floor!!! Fine, I'm only driving by this place and it's Thanksgiving night so they probably are under staffed. But it's not over yet. The fridge in the room was so loud it sounded like someone is drilling next door during the night. We have to turn it off so we can finally have some peace after a day of driving . I don't understand why this place has high reviews but it's not true.
Not up to IHG standards
ByJigsaw
dicembre 08, 2019
Uncaring staff that are unable to even get a room refreshed after a week’s stay in the hotel. Internet never worked while I was at the hotel. I have stayed at thousands of IHG hotels over the years, most of which I would be happy to return to. This is not one of those hotels.
Poor service
ByCVPB
dicembre 05, 2019
Stayed four days my room was suppose to be cleaned day 3 even consulted with the manager Mr Michael or Mike to confirm that my room would be cleaned. He told me directly to my face yes sir your room will be cleaned. I left for the whole day about 9 am returned about 10 pm room hadn’t been touched. No new towels had to get towels daily from front counter. The only person who was nice n actually cared was the young African American lady sorry don’t know her name but she was great!! I didn’t know pets were allowed but the person above me kept running and walking aggressively nightly after about 9/10 pm. Talked to manager about this as well supposedly they spoke with customers but it continued asked to be moved no room was available in my price range. My overall rate for this hotel on a scale of 1-10 I’ll give them a 2