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Candlewood Suites Chambersburg

231 Walker Road

Chambersburg, Pennsylvania

17201

United States

チェックイン: 3午後

チェックアウト:11午前

チェックイン 年齢:18

オンライン予約 または
電話予約

Chambersburg 231 Walker Road

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90%
のお客様がこのホテルをおすすめしています。

総合評価

4.5

XXに基づく 744 お客様レビュー
90%
のお客様がこのホテルをおすすめしています。

Ratings Breakdown

744お客様レビュー

  • 5 スター
    525
  • 4 スター
    126
  • 3 スター
    40
  • 2 スター
    27
  • 1 スター
    26

Terrible room

By

10月 24, 2021

We arrived at the hotel at 2am from our long flight and there was no bottled water available for purchase. They said it would be restocked in the morning which is fine but this was just the beginning. We open the door to our room and we were hit with a terrible smell of dog urine and cigarettes. Exhausted from our trip we dealt with it until the next day. The next day, still no water by the way, and I spoke with the front desk about this room. They looked for another available room and only had a double queen bed room which I declined because my wife and I wanted the separate bedroom from our teenage daughter for the duration of our week long visit. Instead I was patient and the front desk recommended coming in and shampooing the carpets the next day. I told myself ok, we can last one more day in this awful smelling room. The next day I get a call from the manager saying she was in there cleaning the carpets herself and it will be ready for our return in the afternoon. We get back and the smell is still lingering, a little better but now it is dog urine, cigarettes and cleaned carpets smell. Obviously, you can’t get the full experience of a smell like that in a review but it was awful. The manager came to check on us and I told her that it didn’t work and that we need another room which she was able to make available the next day and she also said she would give us a discount on our stay. The same type of room just a smaller bed which I was happy to take. The next day I go to check out the new room and make sure it is to my liking. There is no smell, awesome I will take it! So I move my family from the smelly room to the next room and we are all happy about the non-smelling room. Once we get in there we noticed the toilet wasn’t cleaned very well, you can tell someone shaved body hair over the toilet. At this point I am just happy the room didn’t smell and we dealt with the toilet. Later in the night we find out that none of the lights work in the bedroom. At this point I’m just done dealing with issues and we only had a couple more days on our stay so we dealt with it. The room doesn’t smell so I don’t care about lights not working. There were other things I noticed about the room, like mold, paint pealing and oil stains on the wall but you can chalk that up to an older hotel.

After our stay, after being so patient and nice with the staff about the issues I get the receipt which has a very minimal discount on a week long hotel bill. Wow, thanks so much! I don’t write reviews to often, I don’t complain to often and I definitely don’t look for discounts if they aren’t deserved, which this was well deserved. I shouldn’t have had to pay for the first two to three nights in that terrible room. The staff was helpful on doing what they could to accommodate my needs. My needs are minimal, I don’t expect much on my hotel stays. I need a clean room(one that doesn’t smell), a place I feel comfortable for my family and customer service is good. This review is to show the hotel owners that it is time for an upgrade to the hotel, you have a great staff that cares for the guests but the state of the hotel is the issue here. I would not recommend this hotel to anyone until repairs/deep cleaning has been done.

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Poor

By

10月 23, 2021

I stay at a lot of hotels, I won’t be going back to this one

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Mold in the room

By

10月 21, 2021

Carpet, Sofa chair, lamp shade and shower curtain had mold on them

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Old retiree

By

10月 10, 2021

We travel several times a year. First time at this property - will be back. We did make reservations based on hotel being pet friendly. Location is great, never neighborhood to walk is gray and restaurant without driving gives us a lot of choices. We love you property.

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Great Service--Night Staff

By

10月 04, 2021

platinumelite

As I mentioned in my post, I haven't stayed at this motel for around four months due to it being booked solid. I was finally able to get it last week. The night staff, which I have had many conversations with met me at the counter around midnight, had my room ready, but, the conversation was. "Hi, how are you? How's your dad?" The fact this lady instantly remembered our conversations and was more concerned about my well-being than just 'doing business' speaks for itself. There needs to be more people in this world like her!

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Clean and Comfortable

By

10月 01, 2021

platinumelite

Room was clean and spacious. The bed was comfortable. The staff were friendly and very helpful. I would recommend this hotel to anyone needing a place to stay in the area.

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Dirty and needed cleaned, hot tub fixed, drinking and drugs parking lot

By

9月 30, 2021

platinumelite

The room suite was smoked in, had to moved to a smaller room because the larger suite was not in any condition to stay in, the halls and floors were dirty, the hot tub needed repairs, drugs, music, and drinking in the parking lot. Management needs to maintain a better accounting on some of the staff partying with the guest.
This is a shame because we have been staying in this Hotel for over 5 years and app 75 days and never had this bad experience.

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Ok service, bad accommodations

By

9月 30, 2021

platinumelite

This hotel has seen it’s better days, it’s in need of a remodeling. I have stayed at this location many times over the past 3 yrs during my business travel, and the accommodations of this facility has declined greatly! The hotel room had a dehumidifier running at the time of my arrival masking the horrible smell of the room and former customers. You will not get a WoW factor from this facility during a long term stay here. I will say, “the workers are very pleasant!”

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Don’t stay here

By

9月 23, 2021

club

The property was dirty and management did not care

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This hotel needs a lot of work

By

9月 22, 2021

This hotel needs a lot of work. Doors both inside and outside the room need to be repainted, had dirty finger marks. Filthy. We had reserved the king size bed but it turned out to be queen or double. Inside the microwave was filthy. Minimal toilet paper that ran out. Overheard from another guest that the clothes washer was not working. We did point these out to the new manager who came to our door. Disappointed, we shortened our stay by one day and was promised by the hotel front staff they would credit us 10,000 points. Will not stay here again. To be fair, the hotel appeared to be short on staff. And those we interacted with were very helpful and trying their best.

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Poor service

By

9月 22, 2021

I would not recommend this hotel to anyone. They are overpriced and cleanliness was terrible. The management needs to pay a visit to this location.

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Not recommend

By

9月 19, 2021

Problem with room ,lobby coffee area another room was smelly with a dehumidifier in it that was full 1/2 roll of toilet paper with no spare

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