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Holiday Inn Express & Suites Dearborn SW - Detroit Area

24041 Michigan Avenue

Dearborn, Michigan

48124

United States

チェックイン: 3午後

チェックアウト:11午前

チェックイン 年齢:21

オンライン予約 または
電話予約

Dearborn SW - Detroit Area 24041 Michigan Avenue

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お客様レビュー
実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー&評価を確認してから掲載しています。
91%
のお客様がこのホテルをおすすめしています。

総合評価

4.5

XXに基づく 698 お客様レビュー
91%
のお客様がこのホテルをおすすめしています。

Ratings Breakdown

698お客様レビュー

  • 5 スター
    480
  • 4 スター
    134
  • 3 スター
    46
  • 2 スター
    19
  • 1 スター
    19

Very comfortable bed but room was dirty

By

11月 25, 2020

I’read previous reviews about the rooms not being clean but since there wasn’t that many negatives about room cleanliness, I decided to take a chance based on the timing of my stay and the price.

Upon arrival the lobby was very clean and modern and I was impressed with that.

Upon taking the elevator to my floor immediately stepping out of the elevator you could smell old cigarette smoke and dirty stained walls and exterior side of hotel room doors were soiled.

When I opened my room door the room was near and orderly but the toilet had body hair on the seat and old red stains on the sheets.

Because I checked in at 4:00 am after traveling I was too exhausted after a 19 Hour work day to call the front desk. I covered up he stained side of the sheet and jsut went to bed.

Upon checking out the next day a housekeeper and maintenance man on my floor we’re talking about weed and opened up some
Weed edibles and were sharing with each other right out in the open

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Good Service

By

11月 23, 2020

Very Friendly greeting .. willing to help when needed. Breakfast was not good (but I know it is limited with Covid)

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Comfortable experience

By

11月 20, 2020

club

We had a power outage in my area and we had to find other accommodations for 2 days. My family and I had plenty of room and was very comfortable during our stay. All of the staff I encountered were very courteous and helpful

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Horrible

By

11月 13, 2020

platinumelite

Need to be removed from IHG !!!!! Gives the Holiday Inn Express Chain a bad reputation. Will not recommend this particular hotel to a enemy. Go across the way to the stay bridge suits if able. Don’t stay here!!!!

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Clean and friendly

By

11月 08, 2020

club

Great experience even amongst the chaos . It was peaceful and clean. Great price.

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Clean and comfortable

By

10月 28, 2020

Clean hotel with new property room furnishings. Desk staff was efficient. Nice tv and channel selections.

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Comfortable but that's it

By

10月 27, 2020

I have stayed at this location on occasion and I was very disappointed when I booked a room for my mother to stay and there was a $250 incidentals hold that we were not made aware of and it was too late to cancel our reservation. There were no other rooms available in the area and we had no choice but to pay that fe. That was totally unacceptable. Especially when I was told that the policy only recently changed 2 wks. prior to our check in and it was previously only a $20 incidentals authorization. I was more upset that there was no manager on site and the front esk staff had no priveleges to make an adjustment for a Gold elite member. She emailed management and they were not willing to make some kind of exception.

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Poor Housekeeping

By

10月 26, 2020

Our room was not cleaned well upon arrival. Front desk person and a housekeeping manager went above and beyond to correct the problem resulting in a room change. Thank you to Savannah and Lori for correcting the issues . Very friendly and helpful

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Only OK

By

10月 25, 2020

club

While bed was comfy and room was HUGE, it is a bit dated. Breakfast and morning front desk staff were excellent, but newer evening check in staff member was useless. Failed to communicate properly regarding unavailablility of chosen room layout, offered no compensation, was not present when snacks wished to be purchased, and failed to properly adhere to COVID guidelines. Remainder of staff and hotel was very clean and enforced COVID guidelines well. Would still probably look elsewhere in the area.

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Come beds

By

10月 19, 2020

club

Nice place to getaway for the weekend, the beds and linen are nice and comfortable. The breakfast is a bagged breakfast due to Covid but the effort is appreciated.

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Front desk is excellent.

By

10月 15, 2020

club

Front desk is great, gentleman was great and very accommodating.
The housekeeping was terrible. To be honest I was in Detroit 3 days and stayed in another hotel the last night due to poor cleaning. The sanitizer stations were ALL empty. There were garbage backs thrown in hallways. They obviously didn't vacuum properly. I found a hairbrush in my armchair.
The room was nice overall but cleanliness was poor. I recleaned my own room and my parents.

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Overall a good stay

By

10月 15, 2020

club

This is a good location and I choose this location whenever I want to getaway from home! I’ve never had any bad experience however my review is solely on this particular visit! The young lady that was working the evening I checked in needs more training. Every questioned I asked she couldn’t give me any answers then come to find out after looking at my bank statement, she charged my credit card twice! Thank god I watch all my accounts like a hawk! However management acted swiftly! But that young lady is very lucky I wasn’t one of those angry people but in all honesty she meant well she just knew nothing, please give staff additional training, it felt like they just threw her out there by herself and literally no one else was there to help til the morning smh!

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