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Holiday Inn Express & Suites Houston SW - Galleria Area

6978 Windwater Parkway North

Houston, Texas

77036

United States

チェックイン: 3午後

チェックアウト:12午後

チェックイン 年齢:21

オンライン予約 または
電話予約

Houston SW - Galleria Area 6978 Windwater Parkway North

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91%
のお客様がこのホテルをおすすめしています。

総合評価

4.5

XXに基づく 326 お客様レビュー
91%
のお客様がこのホテルをおすすめしています。

Ratings Breakdown

326お客様レビュー

  • 5 スター
    240
  • 4 スター
    45
  • 3 スター
    21
  • 2 スター
    12
  • 1 スター
    8

Times are Tough...

By

11月 24, 2020

club

In these days of covid-19, travelers expect to find lapses in hotel service and amenities. My stay at this Holiday Inn Express was no exception.

As I pulled into the parking lot, I noticed very few cars - probably less than 15. Lots of empty rooms isn't necessarily a good sign.

There was no one at the front desk or in the lobby. After a few minutes of waiting, a representative arrived and check-in went pretty much as expected.

The first room we were assigned had an annoying AC system that made a buzzing noise whenever the compressor engaged. We requested, and quickly received, another room with an AC system that was in better condition.

Staff at this hotel were virtually non-existent. Besides one person at the front desk, I saw no one else, including anyone from housekeeping.

Unless I'm informed in advance, I expect that someone would freshen up my room while I was out during the day, and at the least, provide fresh towels.

That didn't happen.

Neither did the promise of "breakfast" materialize. All of the signage and steam table equipment were in place, but all were completely empty. The only options were coffee, milk and cereal. No fruit, sandwiches, yogurt, bread, or anything else.

The Holiday Inn Express booking website advertises breakfast is included with the price of the room. This was a deciding factory in my decision to pay a higher price for the HIE room rather than one at another comparable hotel close by.

A disclaimer on the site should state that a hot breakfast is no longer part of the deal. Tell me up front what's going on and I can deal with it. Don't disappoint me after I arrive.

Overall, it isn't a bad hotel, but I doubt I'll stay there again. I don't like being misled.

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One of our favorites

By

11月 04, 2020

As always, the caring staff really welcomed us, put us in a very nice room. The bed was extremely comfortable. Room was clean and tidy. Only issue was, due to Covid, there was limited breakfast, and even some of the things that were to be there were limited or missing. Staff was doing their best, but wish they would keep tabs on supplies a little better.

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loved it

By

10月 28, 2020

club

Everything was great, the staff was great. The rooms were clean and the beds were very commutable. I enjoyed my stay.

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Excelente servicio del front desk

By

10月 26, 2020

Muy limpios cuartos y personal de limpieza y front desk muy amables

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Great stay and good Rest

By

10月 14, 2020

I would highly recommend that anybody visiting the SW area that you stay at this hotel! It has a great view and is in a neutral area around everything. You also have bombshell located right in front of it in case you get bored and need something fun to do which is a cool place also.

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Great hotel but call ahead during COVID

By

10月 12, 2020

We loved our stay here. The hotel and rooms were so clean. Beds are so comfy. They even had a small couch in the room which was perfect for my son to sleep on! We felt safe and comfortable. Great area of town to stay in, especially for the price of the hotel rooms. My only complaint related to COVID restrictions. No hot breakfast or indoor pool use. This should have been clearly stated when booking and online.

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In town for a meeting

By

10月 08, 2020

platinumelite

Overall had a good experience. I would stay again.

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All great, hope they can serve breakfast again soon, otherwise top notch

By

10月 04, 2020

club

Cant wait for real food to be served for breakfast again, yogurt and fruit only goes so far

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Recent stay

By

9月 29, 2020

club

I was pleased at several Holiday Inn’s in the past. However this stay was a huge difference. Check in went smooth and the person who assisted was great. It was late at night we were tired, and check in was swift. On Saturday morning I was shocked. I knew there would be slim choices since they weren’t serving hot breakfast but nothing was stocked at 6:30 am- 8:00. I even went to ask the person at the desk for a bowl. He was on a phone call, and ignored me completely. I waited about 5 mins and he still didn’t acknowledge me. I gave up on breakfast. Decided to go have breakfast somewhere else. Came back around noon same front desk rep was there. Now the room is for two people. I asked for towels. He supplied one towel. I asked for one more larger towel and he sighed and gave me one more. He didn’t make our stay pleasant and doesn’t seem to care what impression he makes on the guest.

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Pick another location

By

9月 29, 2020

club

I have stayed at other Holiday Inn Express locations in which they were very nice. This location was terrible. There were ants in the bathroom, the mirror had only 1 light working so you could not see yourself when getting ready. I told the front desk

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Clean room

By

9月 21, 2020

platinumelite

Good place to say while visiting kids attending HBU.

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A Great Houston Option!

By

9月 18, 2020

club

Friendly and professional staff and a spotless hotel make for a heat stay! You won’t be disappointed!

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