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Holiday Inn Express Jacksonville East

53 Jefferson Road

Jacksonville, Florida

32225

United States

チェックイン: 3午後

チェックアウト:11午前

チェックイン 年齢:21

オンライン予約 または
電話予約

Jacksonville East 53 Jefferson Road

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79%
のお客様がこのホテルをおすすめしています。

総合評価

4.1

XXに基づく 1094 お客様レビュー
79%
のお客様がこのホテルをおすすめしています。

Ratings Breakdown

1094お客様レビュー

  • 5 スター
    621
  • 4 スター
    207
  • 3 スター
    114
  • 2 スター
    84
  • 1 スター
    68

Comfortable bed and great service.

By

6月 23, 2020

club

Thanks and please let your staff know it was a pleasure to work with them.

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Excellent value

By

6月 23, 2020

Great renovated rooms. Did have a problem one night with both keys not working. Staff said this happens often but they gave me another and no problem
One thing that was a little disappointing is Check-in staff was not wearing masks, there was no plexiglass shields. It would be amazing if hand sanitizer could be included in bathroom amenities

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Great room, great TV and wonderful sleep.

By

6月 22, 2020

I have always been a Holiday in Traveler and was very impressed with the new room design and decor. Reception pe rson should have been wearing a mask when I was greeted.

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Great place

By

6月 22, 2020

Great place. We're going to stay here again on next trip. Looking forward to coming back and seeing all the improvement.

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Disappointing

By

6月 21, 2020

club

I am an IHG member and have had amazing stays. Jacksonville HIE is a disappointing stay. The hotel is going thru some renovations, but the public areas (entrances to the front door, pool area, elevators, hallways to our room) were dirty with cigarette butts, trash, dust, and scraps of building materials. There was rarely anyone at the front desk. At one point I called the desk number while standing there and the phone rang endlessly. When you did go to the front desk, the staff would be in the office behind the front desk and you could clearly see them on their cellphones and ignoring the guest. Absolutely NO housekeeping service but was told just to ask at the desk if you needed anything. With a 4 night stay, we needed towels... with nobody at the desk, we had to make multiple trips to get any. The toiletries were empty in our room. We had to ask for soap. Largely just very poor service and lack of cleanliness. The grab and go breakfast was available from 7a - 9a but absolutely no beverages available despite being told that they would be every day. I have stayed at other HIE's during COVID and they managed the situation much better - Check out how the staff in Marion NC does COVID... they know how and they deserve the biggest accolades. The manager at the Jacksonville HIE needs to be ashamed of the service (or lack there of) their hotel provides it's guest.

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Nice clean room and comfortable bed

By

6月 16, 2020

They room was real nice and clean, bed felt amazing to sleep in, breakfast was ok but wish it was cooked breakfast.

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Didnt supply toilet paper

By

6月 14, 2020

platinumelite

Usually all of your hotels are stocked which I love due to traveling to a strange city I do not need to go out
What a shock this was when they tols me No toilet tissue
Had to go out at 10 pm to purchase
Why didnt the staff already do this and supply
With COVID - walmart Target and supermarkets closed early so I had to find a Gas station and had to pay triple price

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Close to hospital

By

6月 08, 2020

club

Only reason i would stay here again is because it is close to the Mayo Hospital.

Still waiting on a call back from the Front Desk Manager and its been a week and a half. problems been fixed but never received an explanation or an apology for their mistake.

Front desk staff personnel wanted to argue with me about what is posted on website, notices on the walls of the hotel stating current information is outdated and the staff don't care or change it and say oh well.. We were told by the signs and day staff " the pool is closed for the covid and renovations" but night staff says oh those are outdated the pool is open.

Housekeeping stands outside sliding doors smoking as guests are loading and unloading and walking through their cigarette smoke which is not healthy for guests.

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Refund

By

6月 08, 2020

I checked out early and have been unable to get refunded for time not used.

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Loved It!

By

6月 05, 2020

club

Please visit this hotel...the staff were fantastic and the stay was wonderful!!! I was forced to stay in Jacksonville due to the issues in the community , and frankly , I was scared . I needed a hotel at the last minute and Holiday Inn Express came through!!!

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Everything was excellent

By

6月 05, 2020

Best place I have ever stayed for the night. I would recommend to anyone. I have never stayed in a place this comfortable. Your hotel staff were excellent and new there jobs. You couldn't ask for a better staff. When I need another night out you will be my choice. I have a couple of friends that want to get together and catch up so we are going to use you as soon as we come up with the date.

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Under renovation, but rooms dirty and very damp

By

6月 02, 2020

platinumelite

Although under renovation, the rooms should still be clean, especially during this time. They moved me to another room Because the room was very damp. 2nd room was still damp (bedding etc) and room was dirty. Complained about cleanliness and they sent someone to reclean. I ended up cleaning it again with Clorox wipes myself. Staff was very nice though. Breakfast was a bag breakfast because of COVID

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