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Staybridge Suites Washington D.C. - Greenbelt

10500 Eastgate Drive

Lanham, Maryland

20706

United States

チェックイン: 3午後

チェックアウト:11午前

チェックイン 年齢:21

オンライン予約 または
電話予約

Washington D.C. - Greenbelt 10500 Eastgate Drive

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90%
のお客様がこのホテルをおすすめしています。

総合評価

4.5

XXに基づく 707 お客様レビュー
90%
のお客様がこのホテルをおすすめしています。

Ratings Breakdown

707お客様レビュー

  • 5 スター
    515
  • 4 スター
    98
  • 3 スター
    39
  • 2 スター
    33
  • 1 スター
    22

Rather disappointing

By

8月 14, 2020

Only two positives so let’s get those out of the way to be nice. One - great water pressure. Two - good location. That’s it.
Here we go with a highlight of the negatives.
Rooms need a desperate makeover. Quickly.
First room had a leak from the ac room. Told the staff. They said we know. Had to ask to change rooms. They said they would look into it. Nothing offered for the trouble. As a matter of fact they charged me for both rooms the day we moved. It took them over a week to fix the double billing. No apology given.
The room we moved to had gum on the floor. It also had a shower curtain that was missing hooks and buttons so it was tied all crazy like and therefore leaked on the floor. When I mentioned it to the staff - “we know”.
So instead of staying the 30 days we were scheduled to, we left after 14 and relocated to another hotel.

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Great hotel experience

By

8月 05, 2020

I had a wonderful stay at the hotel the staff were very friendly, and the rooms were very good.

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Not on my Dime

By

7月 30, 2020

staff is great Hotel administration poor supplies are limited

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Comfortable bed nice kitchenette

By

7月 26, 2020

Beds are comfortable nice kitchenette but not clean. And cooking wear is cheap.

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Overall Excellent

By

7月 19, 2020

Wonderful place to stay while having surgery away from home.

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Room fit my length of stay needs

By

7月 18, 2020

club

I was here for local medical needs and the room had all the adiquite needs covered. The location was perfect with a grocery store and restaurants nearby, even in walking distance. The staff understood our needs and was friendly and helpful. Any issues I had with room were corrected at once and I would recommend others to use this hotel if in the area. I am a person who reads reviews of guest and customers and I would hope others would find this helpful in choosing the location. Thank you to the management and friendly staff for bringing us comfort at this difficult time.

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Not Happy

By

7月 15, 2020

club

I stayed at the location in Greenbelt, Md from July 1st -July 6th, the room air conditioner in the room wasn't working and the temp outside was 95 . I told hotel staff there was an issue with the room temp going up to 85 degrees in the room making it feel like a sauna. They looked at it said there was nothing they could due because of holiday and I would basicly have to deal with it because they were sold out this weekend. SMDH

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No comment

By

7月 15, 2020

Would definitely recommend . Had no complaints. Service was par excellent. Breakfeast was bagged with exceptional care and taste.all areas were accessible.

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Sleepless in Lanham

By

7月 14, 2020

platinumelite

The staff seemed to be just going thru the motions. Never acknowledged or asked If i was an IHG member. No welcome, hello or how are you today.
There was a party going on a couple of doors down with a room full that flowed into the hallway. Talking loud and cursing. The night staff tried to curb the noise however, after he left it started again and lasted until about 2:40 am.
Then, at 7:24 am the lady with the 2 little yappy dogs were barking and scratching the door across the hall.
The gentleman who attempted to curb the noise was very nice as I needed a blanket and he helped me with that.

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Highly upset about customer service

By

7月 13, 2020

When I first got to the hotel the lady gave me a key to a door that didn’t even open I walked but down to her and she gave me the same key and sent TRENT to help me and the key didn’t work that time for him or me to remind you them halls are long and hot And she had me going back and forth between rooms I didn’t like that but Trent was very helpful and I wish I can say the same about other people that work her but the rest of the staff is TRASH ! I can’t believe that it’s people like that working at this hotel it’s a nice hotel but when the staff off it’s takes alway from the hotel my room was nice but all the dishes in the room was dirty Room service and And whoever was working the front desk Has horrible customer i had only 1 wash rag on my room and I was calling for my the Black Guy at the front desk not sure what his name was but he said “ I’m the front desk i don’t have no wash rags or towels “ with a smart mouth When he couldn’t just asked room service to bring some them they said they didn’t have no clean ones that’s a business Hotel I’m confused on how they don’t have clean wash rags and towels and then I needs a trash bag or some to carry my groceries out the room and once again front desk guy said “ we don’t have none “ then a black women knocked on my door rushing me out mean while I need a a bag so I could’ve been left out the room I was just trying figure out to I was going to get my stuff out then she called on the phone and said “ the was gon charge my card again if I didn’t leave out now “ I’m just very disappointed in the actions of the people working at the hotel and the manager didn’t correct nobody

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Amazing Stay

By

7月 09, 2020

We have visited many hotels in our travels to keep our daughter healthy and by far this hotel wins hands down for cleanliness, staff, service, and more! Highly recommend it.

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The staff was not nice but the room was good

By

7月 09, 2020

club

I walked in and the front desk said there were no more rooms and turned me away. I walked to the car and booked online through the website not a third party and was given a room right away. I went back in and still was told I could not come in. I gave them my reservation number and only then did they give me the room. No apology was given. And the room was out of soap but the room was nice.

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