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Staybridge Suites Cleveland Mayfield Hts Beachwd

6103 Landerhaven Drive

Mayfield Heights, Ohio

44124

United States

チェックイン: 4午後

チェックアウト:11午前

チェックイン 年齢:21

オンライン予約 または
電話予約

Cleveland Mayfield Hts Beachwd 6103 Landerhaven Drive

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88%
のお客様がこのホテルをおすすめしています。

総合評価

4.4

XXに基づく 1237 お客様レビュー
88%
のお客様がこのホテルをおすすめしています。

Ratings Breakdown

1237お客様レビュー

  • 5 スター
    870
  • 4 スター
    188
  • 3 スター
    65
  • 2 スター
    64
  • 1 スター
    50

Great place

By

2月 24, 2021

Everything was perfect. Will be back! The rooms were nice and clean. Bed was very comfortable! Staff friendly! Parking was safe and secure!

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Worst Hotel Experience Ever

By

2月 24, 2021

This hotel is dirty! First room had microwave with a plate of bacon grease in it. Second room had 1 washcloth, no shower gel, no spoons, 1 knife, 3 forks! When I told the front desk the lady immediately went into attitude mode and gave me 1 plastic spoon because at 8:30 p.m. housekeeping was closed and she had no access. After bringing it to the attention of the front desk the next day I was given 13 spoons and nothing else. The elevator was broken on another day. The fire alarm went off once each week for over 10 min each time. On the weekends it is a party hotel and the staff supports the partiers not the guest who is actually trying to sleep. They made one swipe through the parking lot to plow snow which plowed everyone into their parking spot with 1.5 feet of snow to get through. THIS STAFF IS INCOMPENTENT. Do not waste your money. They will make excuses for everything. My takeaway is that this staff does not care about your stay. It used to be a great place to stay. Nobody is cleaning. Trust what I am saying!

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please clean rooms

By

2月 23, 2021

i liked the fridge and stove but the room was not clean it was dusty bath tub filthy and the juice was 5$a bottle

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A pleasant stay

By

2月 19, 2021

club

Check-in was fast and easy. The room was quiet. We had a 1-bedroom suite, which was perfect for our situation - my daughter could watch TV in the living room while I slept in the bedroom. Breakfast, I was told, was a prepackaged bag of several items, but we didn't partake. Coffee was not self-serve; they handed us filled cups. I requested extra pillows and it took them a while to find them - and only one extra per bed. (There were only two on each bed when we got there). All the dishes, silverware, pots and pans were in the dishwasher, having all been cleaned prior to our arrival. We had a nice stay and would stay again.

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Average

By

2月 17, 2021

club

The room was average, there was hair in the shower, trash under the nightstand and under the recliner. The lamps were missing light bulbs and the tv remotes were missing. All of these things had to be asked for and when I did ask, I was told that they were missing and someone would bring them to the room, but that never happend. This is the 2nd time I've had room issues at this location and for the amount that paid, I definitely expected higher quality and better service.

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Not what I expected

By

2月 16, 2021

1) The toilet was broken and the water was shut off so that meant someone knew about the problem just did nothing to fix it.
2) Phone in room did not work
3) TV was very slow to respond to remote had to be right next to the TV to make a change
4) Front Desk clerk did not seem to care much when I called down with my cell phone to complain even though I am a Spire member

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Bad stay

By

2月 15, 2021

club

Bed was like I was laying on a metal table. It was black mold in a water container in the refrigerator.

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Great value

By

2月 10, 2021

club

Really clean, great setup, only critique would be that they need to provide more than 2 pillows. But it was a great hotel and stay. Will definitely stay again

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Great place to stay

By

2月 08, 2021

platinumelite

Clean and comfortable, and the staff is lovely! Felt safe and welcome. will be back on my next trip to Cleveland.

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Bring your own pillows, take extra COVID precautions!

By

2月 02, 2021

club

Pillows = horrible (asked for 3 extra during on-line reservation but did not get)
Paint = bathroom door painted by 2-yr old. Paint all over door handle and floor; poor craftsmanship
Disinfected Room = Yes
Clothes Hangers = None provided (this is an easy fix)
Coffee = Nice sized coffee pot in the room but the quality of coffee was extremely poor, bring your own
Fire alarm = It works; it woke us and the entire hotel up at 05:11am, but we received no explanation from staff (customer service fail) as to the cause.
Beds = Comfortable, clean, no bed bugs
Kitchen = clean fridge, sink, dishes in dishwasher, brand new roll of paper towels
T.V. = Good selection of channels
Wi-Fi = Easy connection, especially for members
Parking = Plenty of spaces around the hotel means that you can find a space close to your room
Location = Close to local amenities, but in a quiet area
Staff = Friendly and helpful; did not enforce hotel COVID policy of guests (younger men/boys) wearing masks; most either did not wear or had around chin. Staff did not engage. Recommend staff enforce or hire security to do so.
Breakfast = Bagged breakfast (sausage, egg,

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Rest

By

1月 27, 2021

club

I have been coming to Staybridge Suites for more than 5 years. I was a bit disappointed this visit. While it is advertised, breakfast was not available when I went down at 8:00 am. There were 2 visible stains on the side of the box spring. There was dust on the shelving. Public hairs were in the bathtub and the remote control was missing. Additionally, there were only 2 pillows on the bed. There are usually 4 pillows. Customer was great at check in and check out as always.

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Great customer service

By

1月 26, 2021

club

My reservation accidentally had my arrival on a Saturday, but when I arrived on Friday, Tessie was able to correct it quickly!!

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