Holiday Inn Mexico Santa Fe

Toallas

Byjabarcen

stycznia 11, 2023

Toda la estancia con mi familia estuvo muy bien ... sin embargo las toallas deben cambiarlas, la gran mayoria de las toallas que dejaron en nuestras habiataciones ya tenian hoyos ... ya muy pero muy desgastadas.

Saludos
Arturo Barcenas

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Good attention and service

ByI have not nickname

grudnia 14, 2022

During my booking I was receiving a good attention and special service in the room and in the Restaurant. Thanks

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Decepción del hotel

BySergei

listopada 24, 2022

Si bien está muy bien ubicado, el costo no se me hace muy competitivo...además solicité habitaciones contiguas, pero me dieron en diferente piso...se escucha mucho ruido de la calle...pensaría dos veces antes de regresar

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Professional, Hospitality

Byjordan 159

listopada 23, 2022

The Hotel Reception Girls are more than professional and with 100% hospitability.

I lost my wallet in the reception desk when i checked out, and left for other city. When i want to pay, i found i lost my wallet with all credit card & cash. Actually they called me and wrote mail to me, reminding me of losting wallet.

Finally I took back my wallet after 3 days when i came back to Mexico city. They said it is their responsibility.

I remember one of the reception girl called Nancy and don't remember another girl name. Appreciated for their professional, hospitablity.

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Far away

ByFranghanistan

listopada 07, 2022

This place is far away but is in what looks to be a high end tech city. Looks awful inside but the room is quite good and there are some great bars and restaurants- high end- near by. Was an hour to the airport on a f1 grand prix day. A surprise in the middle of nowhere.

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Moving between CDMX and Toluca

ByPepiuks

października 23, 2022

Great location if you are moving between CDMX, Toluca and the airport in CDMX. Located in Santa Fe a great area with several option to dinner and safe place to go out walking.

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great place to stay for business

Bycavazque

października 19, 2022

really great place. this hotel has been my house the last 3 months. the people is really great. self service parking make the difference in Mexico Santa Fe.

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Very good stay very nice room and quiet

ByPeter Kaiser

września 17, 2022

The restaurant looks poor and smelly from old oil deep fryer did not have wine to offer so we never went back

I am a IHG member for may year worked with Holiday Inn more the 20 years in the USA my worst stay on my last visit in Chicago Crowne plaza was the worst ever will never again stay the been a client at this hotel for many years

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Dissapointing Stay

By

lipca 31, 2022

During the check in I was told that the breakfast was included, but the next day in the morning the personnel from the restaurant told me that the breakfast was not included.

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El hotel necesita mantenimiento

ByClaudia

czerwca 24, 2022

El hotel se nota que es viejo, pero en mi opinión no debería de impedir que se le diera mantenimiento, las paredes del baño estaban muy sucias con manchas y claramente les hace falta mantenimiento, las extensiones en el teléfono no corresponden a las que están guardadas (quien sabe cuanto tienen sin actualizarlas). Entonces siempre tenía que estar molestando a la operadora para que me transfiriera con el depto. correspondiente. Tampoco había un menú de room service disponible en el cuarto, lo cual me hizo hacer 4 veces llamadas al restaurante para poder hacer un pedido. Creo que es una omisión de que no se revisan los cuartos al momento de "tenerlos listos". El elevador para accesar al estacionamiento tampoco funcionaba en el segundo piso, no lo podías llamar, tuvo que enviármelo la señorita de la recepción, afortunadamente me pude asomar a su lugar para pedirle ayuda. En fin, muchas fallas con el hotel

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Bad experience In Santa Fe

ByJorge Ed

czerwca 09, 2022

Rooms are dirty, towels are rags, restaurant has a poor quality and poor menu options.
Is te worst Holiday Inn I had ever stayed.
I was not recognized as an IHG member.

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The worst IHG property

ByMaverikbc

stycznia 17, 2022

It's the worst IHG property that I've ever stayed. I'm a Spire Elite, it was never recognized throughout my 3 night stay, my room was upgraded only after I inquired.

After having numerous issues I requested José at the reception to talk to a manager, but it didn't happen.

I had a few issues, I list them in order of severity:
1. I paid my points for 2 adults, but I was given only 1 breakfast, not 2.

2. The heat in my first room was broken, so I had to move to another room, and I had to give up a free upgrade to a suite thanks to my Spire status.

3. Holiday Inn Express (HIE) nextdoor that I booked for is closed. About 2 weeks ago, some of my reservations were moved to this Holiday Inn (HI, without my authorization nor communication, so I had to rebook them to HIE. Even today, they continue to sell rooms at HIE, for different prices than HI.

4. Towels in my rooms are worn out, unacceptable for HI brand (or any IHG brand for that matter).

For the issue 1, I was given a partial 2nd breakfast as an exception for the first morning, but they will stick to their unwritten policy of 1 breakfast per person, regardless of 2nd person can or cannot consume breakfast. I paid points for 2 adults. They failed to show me this policy, and I can't find it on IHG website. In summary, if a couple stays, the wife takes her breakfast at 7, the husband takes his breakfast, they receive 2 breakfasts total. However, if wife takes 2 breakfasts, the husband doesn't take breakfast, then they're entitled only 1 breakfast. This policy doesn't make any sense, only as an excuse to save cost. I had to argue with the restaurant and the reception back and forth, it took more than half an hour. This wouldn't have been the issue at self-service HIE. I've started switching my business to a competitor, at their restaurants with table service, they provide 2 breakfasts without problems in the same condition.

For issue 2, a technician told me the first night, the hot water pressure was low, but it was normal, just left me with a blanket. In the morning, despite setting the heat at 32C, it fell to 17C, so I requested to change rooms. Apparently they didn't have heater strong enough to heat the bigger suites.

For issue 4, I was offered to change towels. It's pathetic this hotel tries to cut costs everyway possible.

I haven't been offered any satisfactory resolution nor compensation.

As others mentioned, my phone constantly lost internet connection with WiFi in my room. I didn't bring this to their attention, because my tablet was able to keep good connection. As my phone had no issues at the restaurant and other WiFi, it seemed like they're set to reject some devices.

The breakfast ran 7-12, it wasn't self-service buffet. You're entitled to one of combo items, not more than 2 as I previously mentioned, anything else is subject to extra charge. While the portion was good, nothing to write home about.

The other reviewers commented its good location, but I strongly disagree. It's in the newly developed commercial area, there's no traditional and budget eateries in the area except they set up street food stalls during the day. Really sterile and boring, no soul. By night, it was a ghost town, nobody was walking around, only cars are passing by. The public transportation nearby was confusing and chaotic. Hotels in Santa Fe charge less points to stay, but for a tourist like myself, the saving wasn't worth the inconvenience.

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Holiday Inn Mexico Santa Fe