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Crowne Plaza Muscat OCEC

Madinat Al Irfan

Airport Heights

PO Box 3094

Muscat

113

Oman

Zameldowanie: 3PM

Wymeldowanie: 12PM

Wiek zameldowania: 18

ZAREZERWUJ ONLINE LUB
TELEFONICZNIE

Muscat OCEC Madinat Al Irfan Airport Heights PO Box 3094

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Opinie gości
Każda otrzymana opinia i ocena jest weryfikowana, aby wyświetlane były wyłącznie informacje przesłane przez gości, którzy faktycznie korzystali z hotelu.
91%
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Ogólne wrażenia

4.4

na podstawie 732 opinie
91%
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Analiza ocen

732opinie

  • 5 Gwiazdki
    466
  • 4 Gwiazdki
    178
  • 3 Gwiazdki
    41
  • 2 Gwiazdki
    27
  • 1 Gwiazdki
    20

Honey moon stay

By

12 July 2024

club

We checked in little late after long day of our wedding i was expecting amenity placed in room as a ihg memeber but nothing maybe my level not meeting it however i tried to order room service order we surprised the waiter informed us our order not available but it is mentioned in the room menu after trials and trying to convince the waiter that we tired and hungry and his recommendation not good for us he agree and served us very nice biryani and pasta and during the food service waiter insisted to get the bill paied i informed his that i informed the reception i will post food in my room but keep insisting to get paid secondly i like the ecofriendly system they but i prefer to give the guest option of local water i didnt like the water offered in the room and i tried to get local water but waiter brought the same water i reject it and they told me that i need to buy from the restaurant which i did
Overall my stay was amazing but service is average the reception was soo helfull i will come again for sure

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Wedding Anniversary_ Unpleasant stay

By

09 July 2024

club

I am writing to express my dissatisfaction and disappointment to the current stay I booked at Crown Plaza .
Check in 4th of July
Check out 5th of July

This booking is made as a gift to my brother wedding anniversary where unfortunately turned to be the worst one . I am really so embarrassed. Was chocked hearing all the unpleasant comments and feedback from my brother. I have been to different Crown Plaza and IHG hotels chain and wasn’t disappointed by any.
I have chosen your hotel to give my brother and his wife relaxed and calm atmosphere that is opposite to Al Qurum Crown Plaza which is always busy. The repetitive door knocking by the room service is too disturbing.
It is one night where a person is expecting the room ready and have all the amenities . But surprisingly all the bathroom amenities are missed.! What a carelessness.
The electricity issue and TV problem is another bad thing.
I don't see what is the difference between a normal guest or IHG member . They never received a special treat where we use to get in every IHG hotels we visited, starting with welcoming sweet amenities , upgraded room , discount in restaurants and coffee shop, free breakfast and late check out.

Email was send but unfortunately get ignored and no response from the hotel management .

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Everything good except for Customer Care

By

08 July 2024

I always stay here for past couple of years but this time had a bad experience..

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Amazing Hotel

By

07 July 2024

Thanks to all Front Desk Team
Special Thanks to Mr. Khalid Al Batashi and Ms. Mayassa to taking care of my stay the best hotel for me you can find the rest and enjoy with all facilities I’m excited for my next visit

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Great Service

By

23 June 2024

club

It was been a memorable stay and appreciate the welcoming atmosphere of the place. I appreciate the hospitality of the hotel staff most especially Ms Marie from the reception who entertained us during the check in process, Ms Abi from the restaurant & the trainee from the second floor on the day before we check out from the hotel. Thank you.

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Value for money

By

14 June 2024

One of the best hotel I have stayid, i am going to repait the visit again

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Great Team and Best Place to Stay

By

11 June 2024

club

The rooms were clean, very comfortable, and staff was amazing specially Ms. Fattima the front office manager

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Great Experience

By

11 June 2024

club

Great Experience, great food, smiling staff and good cleanliness

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Exceptional

By

11 June 2024

club

The stay, service, and everything were beyond exceptional.

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My stay At Crowne Plaza Muscat

By

10 June 2024

club

it was a comfortable stay due to the following:
Meet & assist service at the airport.
Easy check in
Clean room well furnished, including free wifi connections
Comfortable mattress, bed and cushions
Cleanliness of the toilet, including toiletries items, and continuous changing of bed sheets.
Acceptable TV Channels.
Good climate with excellent air-conditions performance
excellent international food during breakfast.
Excellent service provided by staff during breakfast time.
Drop back service from hotel to the airport

the only weak point was that, upon check-in, the responsible staff did not ask me for reward points as IHG member, nor provide welcome drink in replacement.

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IHG lying program

By

08 June 2024

IHG group always says for the diamond members, we will give you the best rate and when you go to the agencies, you will find better prices, and when you booked from the agency, IHG will say oh you can’t get your benefits and nights/points, why?
Did I pay for other hotels??

This is not a way to treat you loyal customers

In the hotel, the staff force me to change the room, and that was because of the management team of IHG who were there and took all of good rooms 😊

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Stay at CP

By

02 June 2024

It was a quick stay at crown plaza and I as not able to use any facility

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