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Holiday Inn Ashford - Central
Canterbury Road Kent
Ashford
TN24 8QQ
United Kingdom
Ashford - Central Canterbury Road Kent
Distância do aeroporto
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Staff let it down
BySven64
maio 18, 2022
Nice hotel in Asford close to town center.
Receptionist (Joseph) was very disappointing and not welcoming. Being a Diamond member of IHG Rewards, they are having all my details, including credit card, on file. At check-in, he asked me for my credit-card for a swipe to allow charges to the room. Instead of taking a pre-authorisation, he already charged the card then. Asking for an upgrade as diamond member, he refused, saying all executive rooms are already occupied - although through the IHG website they were still available...
Went to the restaurant for dinner, which was nice, no charging to the room was possible, as it wasn't authorized by reception.
The same guy at reception charged my credit card immediately again. Asking for the final bill then, he was not able to print me a bill for all the charges he already did - this has to be done at check-out in the morning. Disappointing, incompetent and absolutely not customer friendly.
Great stay
ByConsultant Two
maio 04, 2022
A great hotel to stay in if travelling over to Europe.
Staff are very friendly and polite.
Great stay
ByWaldomeboy
abril 21, 2022
Great location for work, room was very good, bed and shower were perfect. Had breakfast most days, Maria in the restaurant is a credit to I H G and should be recognised as such, please pass on my comments to all the staff. Reception and bar staff were professional and need to also be recognised. Some areas need to be updated, but did not effect my stay. Will stay again
Average Stay
ByStueyUK
abril 08, 2022
Average stay in tired executive room, walls and furniture have seen better days. Pleasant bathroom that was clean. Kind and helpful staff.
Heating struggled to keep room warm, reported to reception who said they would get fixed. On subsequent stay put in same room that had same problem with heating.
Avoid adjoining room, you can hear everything from next door. Signs of poor maintenance outside with broken window.
Could improve facilities with a simple gym and some EV chargers.
Great spot
BySky Blue Bob
abril 07, 2022
Pleasant hotel in great location for onward travel from Channel
Good hotel, convenient location
ByDouglasJohn
abril 05, 2022
Good hotel, convenient location, friendly staff, relaxed atmosphere
One night in Ashford
ByGee Emm
fevereiro 27, 2022
On arrival the exec room we were given was very good, but lacked a bath - when asked, reception were quick to give another room - which had bath and shower, and was spacious and immaculate. Big TV - Big bed - comfortable and extra pillows quickly arrived. Faultless the room - HOWEVER, there was a problem: It sounded like a water pipe rattling in the walls, or a generator in the air con system - either way, it was loud and seemed to resonate in the hallway heating radiators. The sound permeated the bathroom and bedroom. At 11 pm it gradually diminished over 40 minutes - but at 2 am it woke me up and kept me awake - LOUD buzzing and rattling! - I tried to work out the origin again and called reception after 10 minutes. They must have switched off the heating as soon the noise was gone. The problem however, was I was wide awake. And the sound returned at 7 am ... so very poor sleep I'm afraid.
Food? Not the best - unlike Winchester Holiday Inn (Fantastic food restaurant and breakfast) this Ashford one was lacking - main meals freezer to microwave likely - and breakfast was ok, not bad, but limited options and no extras like poached eggs or porridge or syrup (anything) for the pancakes. Not worth £10 sorry.
Staff? Excellent all round - helpful and friendly, polite and good humoured. Cannot fault any of them.
Cleanliness - very clean and well supplied. Faultless again.
Convenient stop over
ByOld CJ
dezembro 20, 2021
Perfect position for access to the motorway to Eurotunnel.
Elderly common areas and a poor heating system
Bypallyally
dezembro 18, 2021
No heating in the room I was initially allocated and had to move.
An automatic service charge was added to my food bill at the point of ordering.
Had a long wait at the bar to order food
Comfortable bed
ByMsStealthgoat
dezembro 15, 2021
Staff really helpful, nice breakfast with range of items, bed comfy, shower great and room basic but had all I needed for a 1 night stay.
Overall the interior and rooms seem a little tired. Mostly clean but a few issues in room that were dealt with by reception staff quickly and efficiently.
Ideal as a stopover when travelling, but not really somewhere for a romantic break!
Does a job
ByJordan
dezembro 15, 2021
Does what he says on the tin. Expensive for what you get, to make sure your bathroom doesn’t have mould and make sure you address it straight away.
Good location
ByAliA
dezembro 13, 2021
Stayed in this hotel for one night. Room very hot with extra heater on when entering room. Wheelchair user but not a fully accessible room. Breakfast poor.