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Holiday Inn Darlington - A1 Scotch Corner

Scotch Corner

Near Darlington

North Yorkshire

Darlington

DL10 6NR

United Kingdom

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Darlington - A1 Scotch Corner Scotch Corner Near Darlington North Yorkshire

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Avaliações de hóspedes
Todas as avaliações e classificações que recebemos são verificadas para garantir que apresentamos apenas as informações fornecidas pelos hóspedes que realmente se hospedaram no hotel.
91%
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Experiência global

4,3

com base em 1825 avaliações
91%
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Detalhe das classificações

1825avaliações

  • 5 Estrelas
    1083
  • 4 Estrelas
    481
  • 3 Estrelas
    138
  • 2 Estrelas
    61
  • 1 Estrelas
    62

not the best stay

By

janeiro 31, 2023

I stopped at this hotel on Monday to Friday morning in january. On arrival the check -in was awesome, i was greeted by a lovely woman Katie on reception who was extremely polite and made me very welcome. I was given an executive room 213 to which i was glad of. entering the room i noticed the bedsheets were made half way down the bed, so i remade the bed as i like the sheets high up. i had to move the bedside cabinet out the way to tuck the bottom sheet in and was greeted by years worth of dust and grime as you can imagine i felt rather ill. Heading down to reception to ask for another room, the reception lady gladly moved me to another room 214, still an executive suite. i moved my stuff hoping the room was going to be perfect, i unpacked and then proceeded to remake the bed again and to my shock looking behind the bedside cabinet, what i saw was shocking. heading back to reception again i showed them the pictures, she assured me the room will be thoroughly cleaned the next day, as i couldn't be arsed moving rooms for a 3rd time. On going back the next night i was assured my room was perfect, heading up to my room i moved the bedside cabinet and to me delight it had been cleaned. so i decided i'll just look under the bed just to have a look, as i never checked this on my first night. Shocked and disgusted is an understatement to what i saw it was a pure blanket of dust other peoples grime and hair ,it was just disgusting i felt sick and i'm asthmatic, back down to reception i went to ask for the general manager to invite him up to have a look, he was speechless and very apologetic and offered me another room to which i declined because i imagined they would all been the same disgusting state. The manager offered me a refund on my first nights stay to which i agreed on and he assured me on day 3 my room was going to be perfect. On returning to the hotel on my 3rd day after thinking about it all day and showing my work colleagues the pictures, i didn't think 1 nights stay was enough for what i had to suffer, so i asked the general manager if there was anything else he was going to offer me, he replied "not really", so we discussed it a bit more, he then offered me a complimentary bottle of wine, but i asked for a meal in the restaurant, so we settled on a burger meal, which was pretty disappointing to be fair. The general manager said to me if i wasn't happy with the cleanliness of the hotel there are plenty of other hotels in the area and he would refund me, i was shocked at this comment and thought he was very unprofessional and lacked customer care and empathy. The general manager told me "if i took my complaint further it would go to head office, but would end up going to him",like it has done so no point complaining to customer care, which isn't the way to talk to customers. Day 4 on returning back to my room the bed was made, there was no new biscuits offered and the bath towel was left over the shower rail where i left it the night before. So if anyones looking to book this hotel I would seriously think again as it's disgusting . Looking at the other reviews on this site, it seems i'm not the only person who has been very disappointed in their stay at this hotel. Enjoy the pictures. This is years of dust and grime not mints or even 1 years worth. ive had to re-submit this again as it was taken down.

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Great staff

By

janeiro 29, 2023

Always friendly and helpful, nothing too much trouble. Speedy check-out when I was in a hurry.

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Freezing Room #141

By

janeiro 28, 2023

I was givern a room that had no way of heating it adequately (as the air conditioning only deliverd cold) other than a small portable temporary electric heater. With temperatures well below freezing I had to shower to warm up before bed and could see my breath in the morning, a very uncomfortable night.
Mentioned the issue at check out and was told a note would be left for maintenance - overall compared to my other stays here very disappointing and left wondering why the room had been offered that eveining bearing in mind the circumstances???

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Holiday inn Scotch Corner

By

janeiro 23, 2023

Really nice hotel great amenities the pool is great gym a little dated but usable

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Comfy bed

By

janeiro 19, 2023

About from no TV signal all my stay ok apart from that .bit dated but fine for work

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not a very good experience

By

janeiro 10, 2023

dust, grime and cobwebs under bedside cabinets and bed

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Great staff and service

By

janeiro 02, 2023

Lovely stay, staff and food. Good afternoon tea. Room good value. Good parking.
Hated the mattress and pillows as really too hard.

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Good value for money

By

janeiro 02, 2023

It was just what we needed at short notice. The room was clean and tidy and met our expectations. The bar was a little expensive but not massively so. Overall we were happy with the room and its value. We would stay again should the need to do so arise again.

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Excellent Stay

By

janeiro 01, 2023

We take our dog with us most places, but staff were more than helpful and friendly with our dog on this stay. Fussed over him with water and even helped with luggage from the car when trying to juggle the dog also.

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Comfortable bed and good service

By

janeiro 01, 2023

Great location and amenities. Food in the restaurant was great and would recommend. Kids enjoyed the games as well.

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Great Location

By

janeiro 01, 2023

Clean with friendly staff , let down by poor restaurant

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Great place to stay

By

dezembro 30, 2022

Lovely hotel which favours the original Art Deco features, the staff helpful and friendly and atmosphere relaxed
Very clean and spacious accommodation with plenty of space throughout the hotel
Varied and good menu offered
5* stay

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