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Experiência global 4
76%
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Holiday Inn Miami West - Airport Area
7707 N.W. 103rd Street
Hialeah Gardens, FLÓRIDA
33016
United States
Miami West - Airport Area 7707 N.W. 103rd Street
Distância do aeroporto
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Not a place to stay
Byanden828
agosto 09, 2022
This hotel needs a lot of improvement in its appearance, cleanliness of floors and rugs.
They are understaffed in the evening resulting in long wait time at reception.
Breakfast was not fresh, eggs were dry, bread was day old.
It was not worth the price per night.
Uncomfortable Experience
Bybilly0462
agosto 03, 2022
I strongly believe on the IHG facilities, but on this stay I have a hard time to find out this Hotel location. On my arrival at the front desk just one clerk to take care of the entire busy traffic that was arriving to check in and took me around 30+ with only two clients in front of me, that is unacceptable. Base on my experience, I will not recommend this hotel to stay.
Filthy Room. Excellent Staff.
ByTNSC727
julho 21, 2022
The room smelled of mildew and the carpet was filthy. The bedsheets felt damp. The neighbors were loud and obnoxious. It was terrible.
Great service and location
ByLuna2010
julho 15, 2022
Extremely courteous staff. They were always willing to help. Location is another plus for this hotel.
Gross dont stay here
ByLx & C
julho 12, 2022
Disgusting, water damage everywhere. Muggy humid smells. Checked into a dirty room. Elevators were shaking and squeaking. You pay for breakfast and get like 4 options of dollar store foods. The staff was very nice!! I hope they can find better employment at a less disgusting facility soon
Love
ByGo their
julho 04, 2022
Love this place should go. There’s a pool to swim in which is good
Great service and value
ByLanidoo
julho 01, 2022
This hotel is in a great location, the staff were very helpful and accommodating. Clean and comfortable. Will definitely recommend.
Older hotel needs maintenance
Bytechcop2
junho 29, 2022
This is a much older hotel in the Miami area, you can clearly see that many things need updating and maintenance. Specifically the room that I was in the air filter was extremely dirty and the housing unit had been painted over sometime ago
Great Service
ByLima00
junho 24, 2022
Everything was perfect. from check in to my room. breakfast in the morning was good also. and dinner at the bar in the afternoon was awesome. friendly staff. bilingual which helps a lot. will stay again. thank you.
Poor quality Housekeeping
ByAlifullsome
junho 19, 2022
Took over 3 hours to get towels and soap. The tub is rusted and water is leaking from the faucet. Carpet needs professional cleaning
Relaxing
Byprodriguez3049
junho 13, 2022
We really like the place ,area the pool was nice and clean.
Extremely poor experience; Starting with Reservation Process
ByDeeDee 22
junho 13, 2022
From the point at which the reservation was made; Which was via phone. The person helping us had difficulty with any questions asked. She just kept saying "Do you want to book/". We were informed that the hotel provided a 24 hour shuttle from the airport and that it came by every 30 minutes to wait outside the airport for pick up. We waited outside for some time without anyone coming. (This after multiple airline delays and cancellations- there were 6 of us with 2 children included- we had been up over 24 hours at this point). I finally called the hotel directly only to be told we were mis-informed and there was no shuttle from the airport to the hotel. We then paid a taxi $80 to transport us. When we arrived, there was one young man behind the counter, with an extensive line of people. It was an additional hour and a half before we could get help. It was about 4:30 am on 05/30/22. He seemed surprised and didn't seem to be able to locate our reservation. I was able to show an email confirming our rooms. 4 of us (included the kids) tried to go down for breakfast and were told they weren't allowed to eat. They weren't on the list. No body could explain what this meant. The following day, we all went down for breakfast and were told again we weren't on the list. We asked if we could pay to eat and was told,"no". At this point I asked to speak with a supervisor that could explain this and that could speak English.She said it wasn't part of our reservation. I explained we hadn't been informed of this at time of booking. We had not had access to food for some time and our kids needed to eat. We asked if we could pay to eat. She at that point took us back to the dining room and authorized us the meals. Overall a very disappointing experience; which occurred primarily due to the person who made the reservations, lack of knowledge and lack of ability to communicate clearly.