Avaliações de hóspedes
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Experiência global 4,1
83%
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Holiday Inn Express New York City Times Square
343 West 39th Street
New York, NOVA YORK
10018
United States
New York City Times Square 343 West 39th Street
Distância do aeroporto
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Buena ubicacion
Byebonna
agosto 13, 2022
Lo mejor la ubicación, cuarto demasiado pequeño, baño demasiado pequeño.
Service and location are fantastic!
ByJoBanana
agosto 12, 2022
All of the staff were very helpful and friendly. The location can't be beat for being right near Times Square and your ability to go any where in the city with ease. The breakfast items were flying off the line faster than they could refill them, but it seemed like they probably had a very small kitchen to work in. They refilled things fairly quickly.
My only complaints were that the AC controls all the markings were rubbed off, so it took us a while to figure out the settings, and that the room smelled VERY strongly of mildew.
Great location, excellent customer service
ByNuttycaramel
agosto 06, 2022
Will book here again the next time we visit NYC! Kudos to the Front desk manager, Orlando, for being an absolute gentleman, we had a bit of a challenge with my husband's employee rate but Orlando was very helpful, professional and patient.
Very Disappointed!
ByArocha0
agosto 05, 2022
Upon entering room we were in disbelief! Room not vacucmed. Had a very horrible black leather chair. The leather chair had big peeling leather pieces missing and pieces on floor too. We even took pics. That chair belonged in the dump! Told front desk about the chair and even showed her some pics we took and that the room was dirty not vacuumed. Furniture old and scratched on surfaces. They said would take out chair and replace it and they were working on moving us to another room but they did NOT follow thru with what they said. Three days out of our 5-day stay the elevator was not working. It created chaos especially when we had tours scheduled to go to. The stay at hotel put a damper on our vacation! I would not recommend this hotel! We have the pics to prove it.
Elevators don't always work
ByTACV
agosto 04, 2022
Think twice about this one. We stayed over a long weekend and stayed on the 31st floor. All weekend at least one or both of the 2 elevators were broken. We are both still recovering from walking down 31 flights of stairs on two occasions. I am usually not so disappointed with an IHG Hotel, but this one was terrible. The breakfast was always gone by the time we finally made it downstairs.
Great staff and location
ByNildeliz
julho 29, 2022
Reasonable price, great location, excellent staff. Need a bit of help making breakfast experience better but good all around.
Good quieter location with comfortable bed to rest and breakfast included in room rate
ByH2HM
julho 26, 2022
Good location nearer to 9th Ave, quieter area as compared to 8th Ave. Good room with comfortable bed for much needed rest. Great to know decent breakfast was included in the room rate. As a result, Excellent stay experience !!
Great Location!!
ByJSey
julho 23, 2022
Stayed here with my family and would definitely recommend! Breakfast was included but get there early!! Ask for a room on a higher floor for a minimal cost for a beautiful view! Very close to Time Square
Holiday Inn at Times Square
BySiJD
julho 17, 2022
Unprofessional front desk staff and don’t expect to have a fully stocked breakfast bar. Go as early as possible for breakfast, because they might run out of food before 9:30 and it will not get restocked.
Great service
ByAnanasluv
julho 11, 2022
Since this was my first time visiting NY it was very important to me to be around happy, friendly, professional people. All of the staff that I came in contact with made me feel welcome and safe. Even when I was having trying moment, the staff remained positive, happy, and helpful.
Needs improvement
Bytsokel
julho 07, 2022
The quality of the room was not what I expected. Shelves and the hair dryer were hanging off the wall. There was only one elevator in service and I had to walk down 24 floors to get out. There was no space in front of the hotel due to construction and the only highlight was that the front desk was able to get my car to me during check out in less than 30 minutes. I would not recommend this hotel and my next stay in NYC will be at a different brand.
Poor
ByOram
julho 04, 2022
Not what I expect from ihg very poor by those standards